Senior Manager, eCommerce Sales & Marketing Operations (Plano, TX)

Samsung•Plano, TX

6d•Onsite

About The Position

The Senior Manager, eCommerce Sales & Marketing Operations owns and manages affiliate marketing partnerships associated with the Samsung Offer Program. The role also provides operational and analytical support to cross-functional teams across strategic eCommerce sales channels, including TikTok Shop and Loyalty/Samsung Rewards, as needed. Based in Plano, Texas, the position works with internal business units and external affiliate marketing stakeholders to plan investments, manage budgets, evaluate performance, and support channel initiatives. The role analyzes financial and digital marketing data, prepares program updates and recommendations for senior leadership, and collaborates with Product & Engineering, Sales, Marketing, Finance, and Legal. It also supports sales operations, planning, and other analytical work across the eCommerce division's cross-category sales channel portfolio. This position is not eligible for immigration sponsorship.

Requirements

Bachelor’s degree in Business, Marketing, Finance, or a related discipline.
At least 8 years of experience in sales operations or a marketing role; at least 5 years with an MBA.
Professional experience with Microsoft Excel.
Proficiency with PowerPoint and Tableau.
Experience developing affiliate marketing performance forecasts for sales, commission expenses, and ROAS, and reconciling monthly forecasts with actuals to manage a budget.
Experience conducting SKU-level sales analysis and reporting using Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.
Compelling written and verbal communication skills.
Diligent attention to detail and time management.
Ability to work in a matrixed organization.

Responsibilities

Develop affiliate marketing performance forecasts for sales, commission expenses, and return on ad spend (ROAS), and reconcile monthly forecasts with actuals to manage the budget.
Develop annual and quarterly budget plans and requests with other business-unit affiliate marketing leads, aligning program investment priorities and strategy.
Manage relationships and quarterly planning sessions with external affiliate marketing account management stakeholders for the Samsung brand.
Negotiate incremental marketing placement activations and pricing; analyze sales lift and ROAS, and document lessons learned from experiments.
Maintain administrative documents and commercial agreements for the program, partnering with Legal to update them and comply with internal policy.
Analyze traffic, conversion, and funnel performance to identify trends and report findings.
Prepare program status updates using financial and digital marketing data and present recommendations to senior leadership.
Conduct SKU-level sales analysis and reporting using Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau.
Partner with Product & Engineering, Sales, Marketing, Finance, and other cross-functional teams to troubleshoot operations and plan and execute projects.
Support sales operations, planning, and analytical work for eCommerce cross-category sales channel initiatives, including TikTok and Loyalty.