Senior Manager, eBilling Operations

Venable LLP•Baltimore, MD

23d•$160,000 - $175,000•Onsite

About The Position

Venable is seeking a Senior Manager, eBilling Administration to lead the firm's eBilling function. This role is responsible for driving operational excellence, compliance, and process improvements while ensuring the accurate and timely submission of client invoices across firmwide eBilling platforms. The ideal candidate will oversee the firm's eBilling function, ensuring compliance with client guidelines and contractual requirements. They will lead the team responsible for meeting eBilling deadlines, resolving complex issues, managing client and matter setups, and overseeing rate overrides. This role involves partnering with various firm stakeholders, developing and implementing best practices, and creating training programs to support consistent operations across all firm offices.

Requirements

A bachelor's degree in a related field or equivalent experience.
Minimum of seven years of law firm eBilling experience.
At least three years of experience managing a team.
Deep expertise in legal billing workflows and eBilling systems.
Strong technology proficiency and the ability to leverage accounting tools to support reporting and client-specific eBilling requirements.
Experience driving operational improvements, managing competing priorities, implementing automation, and leading continuous process improvement initiatives.
Strong leadership skills with the ability to develop high-performing teams, build collaborative relationships, serve as a trusted advisor, and successfully lead organizational change.
Excellent verbal, written, and interpersonal communication skills, with the ability to effectively communicate complex issues, exercise sound judgment, and collaborate with stakeholders at all levels.
Strong critical thinking, organizational, and client service skills, with the ability to manage multiple priorities in a fast-paced environment while consistently delivering high-quality results.
Minimum of 3 years of experience managing a team, including overseeing performance, conducting reviews, developing and implementing training, and supervising day-to-day operations.
Experience measuring and managing performance at both individual and team levels, with increasing scope and responsibility.
Ability to cultivate strong relationships, serve as a trusted advisor within the organization, and foster a positive, engaging environment with a good sense of humor.
Ability to drive continuous improvement, enhance operational efficiencies, and implement automation while fostering a culture of continuous learning and growth.
Strategic planning and goal-setting abilities, with the agility to adapt to evolving business priorities and support impactful organizational change.
Demonstrates strong verbal and written communication skills, effectively engaging individuals at all levels of the organization and conveying complex issues clearly, concisely, and persuasively.
Maintains a high level of interpersonal skills, demonstrating poise, tact, and diplomacy in handling sensitive and confidential situations.
Demonstrates emotional intelligence by recognizing, understanding, and managing emotions, staying self-motivated, and empathetically navigating relationships.
Maintains composure under pressure, adapts to challenges, and fosters a positive, collaborative work environment.
Proven ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.
Client-focused and responsive, with a consultative approach to understanding and meeting needs.
Skilled in addressing sensitive inquiries or complaints effectively and in a timely manner.
Ability to anticipate challenges and identify and implement effective solutions while considering diverse perspectives.
Skilled at exercising discretion and independent judgment while demonstrating strong problem-solving skills with creativity and effectiveness.
Sets challenging but achievable goals and deadlines to ensure deliverables expected of team or department, organizes and prioritizes workflow and takes initiative to achieve goals and exceed existing standards.
Skilled at working in a dynamic, fast-paced environment, effectively managing multiple projects and initiatives simultaneously.
Demonstrates strong organizational skills, prioritizes tasks efficiently, and ensures deadlines and business objectives are consistently met.
Consistently utilizes systems to organize and track information.
Independently identifies resources and techniques to produce quality work.
Demonstrates ability to learn from mistakes and to take corrective action; proposes good ideas for solving complex challenges.
Motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.
Proficient in Microsoft Office applications.
Adaptable and quick to learn new technologies as needed.
Proactively identifies and adopts technology advancements to facilitate process enhancements and efficiencies.

Nice To Haves

Advanced knowledge of Aderant and eBillingHub billing platforms.
Prior leadership of an eBilling function in a law firm.

Responsibilities

Overseeing the firm's eBilling function to ensure the accurate and timely submission of invoices through client-mandated eBilling platforms while maintaining compliance with client billing guidelines and contractual requirements.
Leading the team responsible for meeting eBilling deadlines, resolving complex eBilling issues, managing client and matter eBilling setups, and ensuring successful transmission of electronic invoices.
Overseeing client and matter rate overrides, managing the Firm's annual rate override reapproval process, and supervising the rate analyst team to ensure accurate and timely processing.
Partnering with firm leadership, Billing Managers, Billing Coordinators, attorneys, clients, vendors, and technology teams to resolve issues, improve workflows, and support firmwide eBilling operations.
Developing, implementing, and maintaining firmwide eBilling best practices, evaluating workflows, and leading initiatives focused on process improvements, automation, and operational efficiency.
Creating and delivering training programs, documentation, and guidance to managers, supervisors, team members, attorneys, and Legal Administrative Assistants to support consistent, scalable operations across all firm offices.