eBilling Analyst

IL LLP•Chicago, IL

5d•Hybrid

About The Position

The Electronic Billing (eBilling) Analyst will support the Electronic Billing Manager in their role in managing all processes related to the electronic exchange of billing and other information between the Firm and its clients. The eBilling Analyst will work directly with the Firm’s clients and with personnel across all of the Firm’s offices and at various levels throughout the organization. The eBilling Analyst regularly collaborates with other accounting departments, including Billing, Accounts Receivable, Financial Terms Management, Client Accounting, Pricing, Client Arrangements, Accounts Payable and Revenue Management, to help minimize any financial exposure to the Firm.

Requirements

A minimum of 2 years' relevant work experience
Advanced capabilities and knowledge of Microsoft Office Excel

Nice To Haves

Bachelor’s degree in Accounting, Business, or related field
Previous experience working in a law firm or other professional services firm
Experience with electronic billing systems
Experience with eBillingHub
Experience with 3E billing application
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities

Responsibilities

Implement clients on applicable electronic billing systems.
Communicate to appropriate Firm personnel the timeline for implementation and the client specific electronic billing system requirements to which we will need to adhere.
Troubleshoot technical issues related to invoice submissions, mapping errors, and integrations between eBilling Hub and client vendor sites.
Address and respond to questions from individuals across the Firm’s worldwide offices on electronic billing issues by acting as a helpdesk. Follow through with those individuals to ensure their questions are satisfactorily addressed.
Understand and ensure compliance with the requirements of all the electronic billing systems the Firm currently uses, and effectively communicate those requirements to the appropriate Firm personnel as needed.
Understand the various Legal Electronic Data Exchange Standard (LEDES) billing formats (specifications, limitations, etc.) and work with the HUB Support team to implement and/or update formats according to client and/or vendor requirements.
Monitor the status of electronic invoices from submission to acceptance. Identify delayed or rejected invoices and other issues as they arise.
Coordinate with various groups, including the Billing group, partners and secretaries, Accounts Receivable group, and Financial Terms Management, so that electronic invoices are properly submitted and accepted by clients.
Determine and submit billing rates to the client’s electronic billing systems during the annual Firmwide rate implementation review.
Work closely with the Pricing group and Financial Terms Management group to ensure the communications to the Billing group on the arrangement terms capture the necessary information for accurate submission of electronic invoices.
Responsible for the ongoing management of new and existing timekeepers for the electronically billed clients of the Firm. Determine the correct rates for those timekeepers and submit for approval through the electronic billing system. Ensure the new timekeepers are accepted in a timely manner and follow-up as necessary to resolve any issues.
Review new matters for the electronically billed clients of the Firm to ensure that all relevant electronic billing information is properly entered into our billing system so that invoices are ready to submit electronically when approved. Follow-up with Billing group, partners and secretaries, and clients as appropriate to obtain the required information.
Document and communicate the client rate submission process.
Provide recommendations for improved efficiency through ongoing assessment.
Provide excellent customer service to our attorneys, Billing group, clients and other Firm personnel.