eBilling Specialist

Troutman Pepper•Washington, DC

7d•$60,000 - $95,000

About The Position

The eBilling Specialist supports the firm's electronically billed clients and works collaboratively with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. The eBilling Specialist oversees the complete eBilling process for a designated client portfolio, ensuring accuracy and compliance with firm guidelines. The eBilling Specialist is responsible for troubleshooting rejected invoices and addressing other eBilling-related issues to ensure the timely submission of invoices to clients.

Requirements

Bachelor's degree; any combination of training, education, and experience that demonstrates the ability to perform the duties of the position may be considered.
Minimum of two (2) years of eBilling experience.
Proficiency in Microsoft Excel.
Proven ability to communicate effectively, both verbally and in writing, with internal and external stakeholders at all levels.
Demonstrated ability to prioritize and manage multiple competing priorities in a dynamic, fast-paced environment.
Ability to produce high-volume, computerized document edits in a deadline-driven environment.
Outstanding customer/client service and interpersonal skills.

Nice To Haves

Experience with eBilling within a law firm environment.
Familiarity with BillBlast, eBillingHub, and Aderant/CMS.

Responsibilities

Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the eBilling Manager to leverage support for delivering solutions.
Identify, research, and troubleshoot rejected invoices for resolution and resubmission.
Work closely with the eBilling Manager and other billing specialists to resolve eBilling-related issues.
Collaborate with the Accounts Receivable team to resolve eBilling issues reported directly by clients, and perform required follow-up once issues are resolved.
Submit requests through eBilling vendor sites for accruals, appeals, budgets, and status reports.
Ensure timely and regular communication regarding eBilling rejections to the appropriate internal team member and, when necessary, to the impacted attorney and legal practice assistant.
Monitor deduction notifications and forward them in a timely manner to billing specialists and legal practice assistants to obtain attorney challenge responses for filing appeals within the appropriate timeframe.
Report eBilling status for specific clients and deliver reports as requested by management.
Represent the department in a professional and positive manner in all collaborative interactions.