Senior Manager, Digital UX Design Storytelling Writer

CVS Health•Work At Home-North Carolina, NC

1d•$106,605 - $213,210

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Manager, Digital UX Design Storytelling Writer creates simple, easy-to-understand, and contextually relevant digital presentation narrative to describe user experiences for digital products and applications by managing client communications, creating narrative for storyboards and animatics, and collaborating with cross-functional teams to produce presentation slide, graphics, videos, and other digital storytelling narratives that meet client needs. Ensures simplified comprehension of complex concepts, adheres to narrative and design principles, and continuously iterates and improves narrative based on client feedback.

Requirements

7+ years digital work experience
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence

Responsibilities

Leads cross-functional teams to define and execute UX narrative storytelling strategies, ensuring alignment with business goals and user needs.
Works with teams executing user research and usability testing to gather insights and validate design decisions for digital product narrative storytelling.
Creates story maps, draft copy, and works with designers on storyboards and animatics to communicate narrative design and storytelling concepts.
Checks with product managers and developers to ensure that UX narrative storytelling is implemented accurately and meet the desired user experience.
Acts as a top-level specialist in the UX narrative storytelling process, from concept to delivery, ensuring that projects are completed on time and within scope.
Consults on competitive analysis and stays updated on industry trends to inform the evolution of UX narrative storytelling strategies.
Communicates regularly with stakeholders to gather and prioritize requirements, ensuring that business objectives are translated into effective UX narrative storytelling solutions.
Coordinates narrative storytelling workshops and ideation sessions that focus on the generation of innovative solutions and promote creativity within the team.
Coaches a team of UX narrative storytellers, providing direction and guidance to facilitate the creation of intuitive and user-centered narrative storytelling experiences.