Senior Manager Digital Product; Dynamics 365

Caterpillar Inc.•US - AZ - Camelback Office, AZ

11d•$159,120 - $258,570

About The Position

Caterpillar is seeking a Senior Manager, Digital Product to lead product strategy, delivery, and team performance for Microsoft Dynamics 365 business applications that support Caterpillar dealers. The role manages product managers and cross-functional teams responsible for the roadmap, implementation, adoption, and ongoing enhancement of Dynamics 365 Customer Engagement or Finance & Operations solutions. The position owns product outcomes across one or more Dynamics 365 domains, aligning business priorities, customer needs, and technology investments to deliver measurable value and operational improvements. The Senior Manager defines and executes product vision, strategy, roadmaps, and priorities; leads and develops product managers and product owners; and aligns business objectives, customer needs, and technology capabilities. The role oversees delivery and governance, manages prioritization across product teams, and partners with engineering, architecture, and implementation teams to deliver scalable solutions. It also builds partnerships with business leaders, dealers, Microsoft, and implementation partners; communicates roadmap and release impacts; and drives readiness, training, adoption, and change activities. The role defines and monitors product KPIs, supports resolution of complex challenges, and leads continuous improvement to enhance dealer and customer experiences and business performance. Up to 20% travel is required.

Requirements

Extensive experience with Microsoft Dynamics 365 Customer Engagement applications or Dynamics 365 Finance & Operations applications.
Strong understanding of Dynamics 365 configuration, security, data models, integrations, reporting, environment strategy, release waves, and implementation lifecycle considerations.
Ability to assess Microsoft release updates, identify business value, prioritize adoption, and guide product teams through roadmap and release impact decisions.
Knowledge of enterprise product lifecycle management, adoption, support transition, change management, and continuous improvement for large-scale business applications.
Knowledge of decision-making processes and tools; ability to analyze situations and reach productive decisions using informed judgment.
Effective communication skills, including the ability to transmit, receive, and interpret ideas, information, and needs appropriately.
Knowledge of software change request management and ability to manage requests from customers, prospective customers, vendors, and internal staff.
Knowledge of software product business operations and ability to manage an install base, current uses, future plans, and product vision.
10+ years of product management, digital transformation, CRM, ERP, or enterprise application experience are listed among the considerations for top candidates.
Experience leading product managers, product owners, or cross-functional product teams is listed among the considerations for top candidates.
Proven success leading Dynamics 365 Customer Engagement or Finance & Operations implementations and product roadmaps is listed among the considerations for top candidates.
Experience leading enterprise software products from strategy through adoption, support, and continuous improvement is listed among the considerations for top candidates.
Strong understanding of business processes across sales, service, finance, supply chain, and customer experience, and ability to translate business needs into scalable technology solutions that drive measurable outcomes.
Up to 20% travel required.

Nice To Haves

Bachelor's degree in Business, Information Systems, Engineering, Supply Chain, Finance, Marketing, or a related field preferred.
Experience in dealer, manufacturing, industrial distribution, rental, B2B, or B2B2C environments preferred.
Experience with Agile, Scrum, SAFe, and Azure DevOps.
Deep experience with Dynamics 365 Customer Engagement applications such as Sales, Customer Service, Field Service, Customer Insights, or Project Operations, and/or Finance & Operations applications such as Finance, Supply Chain Management, or Commerce.

Responsibilities

Define and execute product vision, strategy, roadmaps, and priorities for Dynamics 365 solutions.
Lead, mentor, and develop a team of product managers and product owners.
Align business objectives, customer needs, and technology capabilities.
Evaluate Dynamics 365 capabilities and Microsoft releases to identify opportunities for business value and improvement.
Oversee delivery of Dynamics 365 solutions to ensure quality, usability, security, and alignment with business requirements.
Prioritize enhancements, defects, technical debt, and new capabilities across multiple product teams.
Ensure effective backlog management, release planning, dependency management, and governance.
Partner with engineering, architecture, and implementation teams to deliver scalable business solutions.
Build partnerships with business leaders, dealers, Microsoft, implementation partners, and cross-functional teams.
Communicate product strategy, roadmap priorities, release impacts, and business value to executive and operational stakeholders.
Drive business readiness, user adoption, training enablement, and organizational change activities.
Represent customer and business stakeholder needs throughout the product lifecycle.
Define and monitor KPIs for adoption, operational efficiency, customer experience, and business outcomes.
Support teams in resolving complex product, process, and operational challenges.
Lead continuous improvement initiatives that enhance dealer and customer experiences and business performance.