Senior Analyst (Dynamics 365)

PulteGroup•Atlanta, GA

About The Position

The Senior Analyst analyzes highly complex applications, websites, databases, and systems, providing third-level technical support, testing, and defect management. The role leads team initiatives and participates in multiple IT projects with limited leadership oversight, with contributions spanning a broad range of development efforts. The Senior Analyst applies advanced concepts and procedures and understands both IT and the business it supports. This position serves as a subject matter expert for Dynamics 365 Customer Engagement, Power Platform tools, related technologies and integrations, and business processes. The position works independently under limited supervision and may be responsible for projects or processes in its area. It may also coach, guide, and train other employees and delegate work or review others’ work products. The role includes escalated on-call support after hours, on weekends, and on holidays for priority issues, and may require travel.

Requirements

Minimum four years of hands-on experience configuring, administering, enhancing, and supporting Dynamics 365 Sales, Service, and/or Customer Insights (Marketing) modules.
Minimum four years of experience with Power Platform tools, such as Power BI and Power Automate.
Four to six years of experience in a Business/Systems Analyst role.
Experience writing SQL queries.
Thorough understanding of the software development lifecycle and Agile/Scrum methodology.
Customer-focused approach, urgency in solving problems, and ability to enable solutions through Dynamics 365.
Self-motivation and commitment to a collaborative team environment.
Strong attention to detail, organizational skills, and written and verbal communication skills.
Minimum high school diploma or GED required; typically requires a university degree or equivalent experience.
May require travel.

Nice To Haves

Dynamics 365 Customer Service Functional Consultant certification (Exam MB-230).
Dynamics 365 Customer Insights – Journeys certification (Exam MB-220).
Power Platform Functional Consultant certification (Exam PL-200).
Dynamics 365 Customer Experience Analyst Associate certification (Exam MB-280).
Practical knowledge of program or project management.

Responsibilities

Analyze business and system processes, system data, integrations, and reporting.
Research strategically and define, test, document, and manage requirements according to approved standards and procedures.
Serve as the application and technical subject matter expert.
Manage defects in applications, systems, databases, and websites.
Anticipate potential problems, recommend solutions, and document them according to approved standards and procedures.
Provide expertise in resolving complex system design and integration problems.
Prepare, maintain, and archive detailed system artifacts according to approved standards and procedures.
Provide tier 3 escalated support, including on-call support after hours, weekends, and holidays for priority issues; troubleshoot complex production issues and follow issues through resolution.
Identify and lead process-improvement efforts within teams.
Contribute to and champion best practices, methods, standards, and processes.
Lead analysis for evaluating and selecting new analysis solutions and tools.
Lead knowledge sharing and understanding among the team.
Configure Dynamics 365 to meet business requirements.
Consult with other teams on technology solutions for business needs and problem resolution.
Review Microsoft websites and documentation for upcoming features and assess potential uses for new functionality.
Perform other duties as assigned.