Senior Business Systems Analyst Dynamics 365

Valore Partners•Atlanta, GA

3d•$100,000 - $130,000•Hybrid

About The Position

The Senior Business Systems Analyst serves as the functional and technical subject matter expert for an enterprise Dynamics 365 Customer Engagement and Power Platform environment. The role analyzes complex business and system processes, manages requirements, configures the platform, and provides tier-3 support. The analyst leads initiatives across multiple projects with limited oversight and applies an understanding of both the technology and the business it supports.

Requirements

8 or more years in a Business or Systems Analyst role.
4 or more years of hands-on configuration, administration, and support of Dynamics 365 Sales, Customer Service, and/or Customer Insights.
4 or more years of experience with Power Platform tools, such as Power BI and Power Automate.
Proficiency writing SQL queries.
Solid understanding of the SDLC and Agile/Scrum.
Strong attention to detail, organization, and written and verbal communication.
A customer-focused, collaborative approach to solving problems.
Bachelor’s degree or equivalent experience.

Nice To Haves

Microsoft certifications: MB-230 (Customer Service), MB-220 (Customer Insights – Journeys), PL-200 (Power Platform Functional Consultant), or MB-280 (Customer Experience Analyst).
Project or program management experience.

Responsibilities

Analyze business and system processes, data, integrations, and reporting.
Define, document, test, and manage requirements according to established standards.
Configure Dynamics 365 to meet business requirements.
Manage defects across applications, systems, and databases.
Identify potential issues early and recommend and document solutions.
Resolve complex system design and integration problems.
Provide tier-3 support, including on-call coverage, and serve as the escalation point for production issues.
Create and maintain system documentation and artifacts.
Lead process improvement, knowledge sharing, and evaluation of analysis tools.
Advise other teams on technology solutions for business needs.
Track the Microsoft product roadmap and assess how new features could be used.
Coach and review the work of junior analysts.