Senior Manager Digital Mailroom Transformation

Gallagher•Rolling Meadows, IL

13h•Remote

About The Position

Primarily focused on defining, analyzing, identifying and, improving business processes that increase efficiency, reduce costs and improve the overall performance of the practice. The job may be global in nature.

Requirements

University Degree or equivalent experience
Minimum 6 years prior relevant experience

Responsibilities

Provides recommendations for process improvements and optimizations based on data analysis and best practices.
Performs research, analysis and, strategy development based on data gathered, verified and processed.
Monitoring and analyzing process performance data to identify trends, issues, and opportunities for improvement.
Ensuring that new systems are configured to meet the business requirements and that any customizations are in line with best practices.
Developing process manuals and user guides to support end-users in their day-to-day activities.
Reviewing on-boarding process for new acquisitions and conducting post-on-boarding evaluations to measure the effectiveness of the processes and identify areas for improvement and collaborating with relevant departments to develop and implement a comprehensive on-boarding plan for new acquisitions.
Creating and maintaining training materials, along with training programs for employees on new and revised processes, procedures, and policies.
Manages a team of two or more Professionals, more senior level Support staff.
May have supervisors reporting to them.
Hiring/firing authority starts at this level, including being responsible for performance reviews and recommending pay actions.