Senior Manager, Digital Experience

Golub Capital • New York, NY

2d • $150,000 - $200,000 • Hybrid

About The Position

The Digital Experience role is responsible for day-to-day management, strategic direction and continuous optimization of the firm’s website ecosystem. Sitting at the intersection of website operations and UX/UI strategy, this role will lead the ongoing evolution of the firm’s digital experience, including platform capabilities, user experience, design systems and analytics. You will partner closely with internal teams and external agencies to drive major digital initiatives, including platform migrations and enhancements, launches and redesigns. This role will also support the firm’s upcoming website globalization initiative by helping assess platform and technology requirements and refining user experiences to enable scalable, cohesive experiences as we expand into more markets.

Requirements

• Bachelor’s degree in related field or equivalent education required
• 10+ years of experience designing and managing website experiences, preferably in financial services targeting both institutional and intermediary audiences
• Advanced, hands-on experience with CMS/DXP platforms such as WordPress, Adobe Experience Manager (AEM), Sitecore or equivalent systems
• Strong UX and interaction design experience, including defining user journeys, experience frameworks, wireframes and prototypes; proficiency with tools such as Figma
• Experience conducting user research including competitive analysis, stakeholder interviews and synthesizing insights to inform strategy
• Strong UX/UI experience, including defining user journeys and experience frameworks, and creating wireframes and prototypes to bring concepts to life and guide development efforts
• Working knowledge of digital analytics (GA4, GTM) and how to apply insights to UX and optimization efforts
• Experience contributing to or governing design systems or digital standards
• Consistently demonstrates high energy, a sense of urgency and the ability to work effectively in a fast-paced, innovative environment

Nice To Haves

• Programming experience in HTML, CSS and JavaScript is a plus
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Responsibilities

• Own the day-to-day management and long-term evolution of the firm’s 6 websites, supporting ongoing optimization and the transition to a scalable global website model.
• Act as the primary website product owner, setting standards, governing usage and ensuring the site remains accurate, compliant, accessible and high performing.
• Plan and lead major website initiatives, including redesigns, platform upgrades, CMS migrations and new site launches, from strategy through execution.
• Conduct ongoing site audits and evaluations to identify opportunities related to usability, design consistency, content effectiveness, accessibility and performance.
• Execute and apply user research, audience analysis, competitive reviews and stakeholder input to inform experience decisions.
• Translate user needs and business goals into clear experience requirements, including user journeys, wireframes, prototypes and functional specifications.
• Partner with content owners to manage website content strategy and execution, ensuring content is structured, findable, up to date and aligned with brand and regulatory standards
• Define and own the web analytics ecosystem (GA4, GTM and dashboards) and performance measurement including KPIs, dashboards and reporting to drive continuous improvement.
• Serve as hands-on backup across the digital team as needed, supporting day-to-day execution, platform management and issue resolution across digital platforms.

Benefits

• full range of medical, financial and / or other benefits (including 401(k) eligibility and various paid time off benefits such as vacation, sick time and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level