Senior Manager, Digital Customer Experience

Motorola Solutions•Chicago, IL

18h•Hybrid

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. The Customer Experience team is instrumental in shaping and delivering world-class services to progress our vision of being the easiest company to do business with in our industry. Note : This is a hybrid role located in the Chicago area. Overview: We are looking for an experienced professional to own and deliver the vision for our digital ecosystem, enabling our Partners & Customers through their entire journey. As the Leader of Digital Customer Experience, you operate at the intersection of Product Strategy, Digital Operations, and Customer Insights. You work across the organization to drive revenue enablement, operational efficiency, and customer satisfaction through digital platforms and AI innovation.

Requirements

7+ years of experience in a Digital leadership role, Product Management, User Experience Design or similar business role
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Experience in B2B and enterprise software preferred
Experience with Salesforce, Adobe and other digital native platforms is an asset

Responsibilities

Digital Strategy & Transformation Define the north star: define, own and champion the vision for our Digital experience.
Transformation delivery: develop and execute a multi-year Digital roadmap to deliver towards our vision AI & innovation leadership: lead the organization’s AI readiness and adoption strategy for customer-facing platforms
Customer Experience (CX) & Insights Customer-first thinking: champion “design thinking" as a core competency to design systems & processes that enables connected customer experiences
Voice of Customer: establish and govern data-driven feedback mechanisms to inform the Digital roadmap and drive business improvements.
Leadership & Governance Team Management: lead and develop a diverse team of Digital Product Managers, Architects and Designers. Manage resource allocation, hiring, and talent development.
Program Governance: chair the executive Digital council to align cross-functional stakeholders (IT, Sales Ops, Supply Chain, Finance) on priorities, funding, and execution.
Change Management: drive organizational change to support new digital motions, ensuring customers & internal teams are equipped to adopt and promote digital tools.