Senior Manager, Design & Innovation

CHANEL • New York, NY

1d • Hybrid

About The Position

We're looking for a versatile, forward-thinking designer to join CHANEL’s Open Innovation team in NYC. This is a 360-degree design role for someone who thrives at the intersection of craft and experimentation. You will work across print and digital while actively experimenting with emerging technologies. Working on internal and external projects and platforms simultaneously, you’ll support our team with everything from brand identity evolution, end-to-end marketing needs, UI design to motion content creation. This role requires both strategic thinking and hands-on execution: you'll help shape creative direction while building the assets that bring it to life.

Requirements

• 5+ years of experience across brand identity, digital design, design systems, UI, and campaign development, ideally within fast-paced, test-and-learn, or innovation-led environments.
• Bachelor’s degree required; advanced degree or equivalent experience welcomed
• Portfolio demonstrating strong range across brand identity, digital design, design systems, UI, and campaign work
• Excellent command of typography, layout, composition, and visual hierarchy
• Fluency in Figma and Adobe Creative Cloud
• Comfort working end-to-end: from initial concept through final production files
• Experience creating both static and dynamic content; motion graphics or animation skills a plus (After Effects or similar)
• Video editing and content creation experience valued, especially for internal storytelling and culture communications

Nice To Haves

• Experience in retail innovation or luxury retail environments is a plus, particularly familiarity with how physical and digital retail intersect and how innovation initiatives require creative design to translate to physical, client-facing spaces.
• AI fluency is a big plus

Responsibilities

• Create visual assets for integrated marketing campaigns spanning digital and physical channels
• Produce marketing collateral for both print and digital applications
• Design engaging social media content and build email/SMS campaigns
• Develop creative assets for website content updates and merchandising initiatives
• Create or update assets for digital signage and other experimental formats
• Produce video content for internal communications, culture initiatives, and external-facing ventures
• Work within established brand identities while finding opportunities to evolve them thoughtfully
• Ensure holistic, consistent look and feel across all touchpoints
• Translate brand vision into cohesive design systems, repeatable components, and clear guidelines
• Design UI flows and screens in Figma; prototype with motion where it adds clarity or impact
• Modify and optimize imagery to platform-specific specs (including Shopify product pages)
• Turn concepts into production-ready files with excellent typography, composition, and hierarchy
• Ensure all deliverables meet technical specifications and brand standards
• Actively use AI tools in your creative process, from ideation and research to production and optimization
• Bring a test-and-learn mentality: propose new ways of approaching creative work, research, and workflows
• Collaborate with partners and explore independently new technologies and methodologies, including AI and other emerging creative technologies
• Bring curiosity about how new tools can enhance visual and conceptual storytelling
• Help the team discover and evaluate emerging tools that could transform how we work

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (including parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Senior