Senior Manager, Depot Repair & Field Service
About The Position
Quest International, Inc. is a global technical service, repair, and operations organization headquartered in Irvine, California. Since 1982, Quest has supported customers across medical equipment, industrial technology, electronics, A/V systems, and other complex technical products. Our teams support customers through Field Service, Depot Repair, Technical Support, Supply Chain, Logistics, Quality, Engineering, and Customer Service operations. This position offers the opportunity to directly influence service delivery, operational performance, customer satisfaction, inventory management, field operations, and the continued growth of Quest International.
Requirements
- Bachelor’s degree in electronic engineering or computer science or related field
- Experience in Operations, Supply Chain, Business, is required.
- 5+ years of progressive experience in field service, depot repair, or service operations.
- Experience with inventory management, spare-parts planning, repair workflows, and third-party logistics providers.
- Strong analytical, communication, problem-solving, and people-leadership skills.
Nice To Haves
- Experience supporting medical equipment, industrial equipment, technology hardware, or other complex technical products is a plus.
Responsibilities
- Lead day-to-day depot repair & Field Service Operations
- Monitor performance against key service metrics, including turnaround time, first-time-fix rate, parts availability, on-time delivery, and customer satisfaction.
- Oversee spare-parts planning, inventory accuracy, returns, repairable assets, and reverse-logistics processes.
- Drive continuous improvement initiatives that reduce costs, improve productivity, and strengthen service delivery.
- Partner with Sales, Engineering, Quality, Supply Chain, and Customer Success to resolve customer escalations and support service commitments.
- Maintain compliance with safety, quality, regulatory, and company operating standards.
- Support budgeting, forecasting, vendor management, and operational reporting.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Paid training and professional development opportunities
- Career growth and advancement opportunities
- Opportunities to work with medical, industrial, and complex technical equipment
- Cross-functional exposure across Field Service, Depot Repair, Supply Chain, Engineering, Quality, and Customer Operations
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What This Job Offers
Job Type
Full-time
Career Level
Senior
