Senior Manager, Deployment Scale

Circana•,

8d•$85,000 - $100,000•Remote

About The Position

The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams. As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale.

Requirements

3–6 years of experience in client deployment, client success operations, product operations, or similar roles
Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred
Strong project management skills, with experience using tools such as JIRA
Demonstrated ability to manage and prioritize multiple workstreams and stakeholders
Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements
Excellent communication and collaboration skills across technical and non-technical audiences
Process-oriented with a focus on scalability and continuous improvement
Familiarity with client deployment processes, lifecycle management, and support models
Experience with issue tracking, testing coordination, and release management practices
Comfort working with tooling, documentation, and playbook development
Ability to operate independently as an individual contributor in a fast-paced, global environment
Strong attention to detail and commitment to delivering high-quality client outcomes

Responsibilities

Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success
Identify opportunities to streamline deployment workflows and improve client adoption outcomes
Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite
Analyze trends in client experience to proactively surface risks, themes, and improvement opportunities
Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues
Monitor, triage, and coordinate resolution of cross-client recurring and complex issues
Document findings and incorporate learnings into scalable tools, processes, and playbooks
Ensure visibility and tracking of issues through appropriate systems and workflows
Act as a liaison between Technical, Client Configuration, Client Success, Engagement, and Support teams globally
Facilitate alignment on priorities, timelines, and solutions for client-impacting items
Coordinate testing efforts and validation prior to production releases
Manage and track workstreams through JIRA, ensuring accurate prioritization and progress tracking
Support release readiness activities, including testing coordination and stakeholder communication
Deliver training to global Client Configuration and Client Success teams on Liquid AI Solutions, deployment playbooks, and issue resolution practices
Ensure teams are equipped to handle complex scenarios and evolving product capabilities