Senior Technical Deployment Manager

Docebo•Toronto, ON

10d•CA$92,300 - CA$123,000•Hybrid

About The Position

The Senior Technical Deployment Manager is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations, consulting hours and custom scope. The role is responsible for providing technical consulting services to the Docebo client-base, including configuration and troubleshooting of Docebo add-on modules, API usage and workflow guidance, and technical assistance for Single Sign-on applications. The Senior Technical Deployment Manager will also work with customers remotely to understand customer needs and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Customer Success Teams.

Requirements

Good understanding of consulting processes and SaaS software implementation
A natural inclination to resolve customer problems and help them be highly successful
Fast learner, excited and willing to learn new technology on an ongoing basis
Ability to write effective technical documentation
A strong desire to become a Docebo product expert
Build and maintain strong customer relationships through clear proactive communication
Ability to ask questions to deeply understand customer needs
Ability to travel as required (10% or less)
Proficiency in English language, spoken and written.
Typically 6+ years of relevant work experience.
Typically 4+ years of relevant work experience in a customer facing role in a Saas company.
Minimum of 2+ years of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.
Experience working with large accounts in the enterprise space
At least Bachelor level or equivalent higher education, possibly with a background in technical subjects (e.g. Bachelor of Science or Bachelor of Engineering equivalent).
Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services
Experience working with large internal/external teams to execute complex technical implementations
Basic knowledge of SSO protocols
Intermediate knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.)
Basic coding ability in at least one programming language
Basic SQL knowledge

Nice To Haves

Business knowledge of other languages (especially Italian, French, German and Spanish) is a plus.
Extensive knowledge of SAML and/or Open ID Connect
Experience with integrating HIRS, CRM, and calendar systems
Experience with mentoring and coaching junior team members
Workato Automation Pro 1 certification
AWS Cloud Practitioner certification

Responsibilities

Partner with customers from various countries, managing multiple projects concurrently.
Work with customers to identify and document Success Criteria
Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort
Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)
Develop SQL queries to be installed on customer’s platform as custom reports
Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
Prevent, identify, quantify and communicate risks internally and externally
Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers