Senior Manager, Decision Intelligence

Stanford Health Care•Palo Alto, CA

21h•$87 - $115

About The Position

The Senior Manager leads and manages delivery of IT systems and services for hospital information technology applications. The role combines leadership experience with broad technical expertise and is accountable for staffing, staff management, performance management, and scheduling. It is a highly visible leadership position that provides progress reports, forecasts, and analysis to client executive leadership on the support of a portfolio of clinical and non-clinical applications. The Senior Manager provides strategic and operational leadership for application and systems lifecycle management, including selection, implementation, maintenance, upgrades, and enhancements. The role develops roadmaps and long-range plans, advises IT management and steering committees, guides requirements gathering and solution design, manages service delivery and SLAs, and works with organizational leaders to align technology with clinical and business objectives. It also manages and develops staff, supports budgeting and continuous improvement, and contributes to 24/7 application support as required.

Requirements

Bachelor's degree from an accredited college or university.
At least 7 years of progressively responsible and directly related work experience.
At least 3 years of experience planning and managing IT programs, including budgeting, resource management, and delivery development.
Previous managerial experience in a healthcare provider organization.
Healthcare background and experience that establish credibility with clinical professionals.
Knowledge of healthcare functional departments and their interdependencies, and ability to lead large-scale, complex IT projects addressing business needs.
Ability to direct staff in integrating IT services with work requirements and deliverables.
Knowledge of IT disciplines, including network operations, databases, software applications and interfaces, production operations, quality assurance, and systems management.
Knowledge of organizational, administrative, fiscal, and personnel management principles and practices.
Knowledge of project management processes and systems.
Excellent written, oral, instructional, presentation, and interpersonal communication skills; strong customer orientation and a self-motivated, change-oriented approach.
Ability to handle employee concerns and organizational issues objectively and sensitively.
Ability to evaluate and negotiate contracts and manage vendor service agreements.
Ability to manage complex projects and resources, including people, costs, and time, across multiple sub-teams.
Ability to handle confrontation professionally and manage or resolve disputes appropriately.
Ability to communicate concepts concisely to management and cross-functional groups verbally, in writing, and through diagrams when appropriate.
Ability to exercise judgment and make informed decisions.
Ability to develop programs and lead process-improvement projects.
Ability to build effective working relationships and consensus with departments and external vendors.
Ability to strategize, plan, organize, prioritize, work independently, and meet deadlines.
Ability to supervise, coach, mentor, train, and evaluate work results.
Knowledge of local, state, and federal regulatory requirements related to the functional area.
Knowledge of current issues and trends in healthcare and clinical operations.
Knowledge of new technologies in the relevant field and ability to stay abreast of updates and changes.
Adopt and execute Stanford Health Care’s C-I-CARE standards for patient-, family-, and colleague-centered interactions.

Nice To Haves

Four years of experience with relevant applications is preferred.

Responsibilities

Maintain knowledge of current and future capabilities across the applications portfolio and advise IT management and steering committees on the direction of IT systems and applications.
Develop roadmaps and long-range plans for in-scope applications and systems, and work with IT and organizational leadership on short- and long-range plans.
Provide strategic and operational leadership for lifecycle management of information technology systems and applications, including selection, implementation, maintenance, upgrades, and enhancements.
Apply best practices and Process Excellence methodologies, such as Lean, to improve organizational methods and processes.
Guide requirements gathering, solution design, and workflow design; negotiate resolution of conflicting requirements across agencies or departments.
Set and measure staff performance objectives, provide regular one-on-one feedback, hire and evaluate staff, address performance concerns, and take corrective action as necessary.
Coach, mentor, and manage staff responsible for implementing, maintaining, and supporting related software, configurations, and workflows.
Manage application delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement requests.
Develop, measure, and publish service performance metrics and support continuous improvement with peer groups.
Ensure a high level of customer satisfaction among foundation and community physicians, and support SHC’s service and business-growth vision.
Work with IT management to identify, evaluate, select, and implement technologies that support business plans and IT strategies.
Define procedures that comply with hospital and departmental policies, and assist with preparing budgets for IT systems and services in the area of responsibility.
Monitor developments and forecast trends in healthcare IT management; prepare analyses and proposals and serve as an internal consultant as needed.
Support the Director and colleagues with marketing efforts and educational events as assigned.
Support research and prepare white papers and decision-point documents for departmental and user communities and governance groups as assigned.
Collaborate with managers and leads to develop an effective on-call rotation across teams for 24/7 support.
Provide ongoing application troubleshooting, support, and maintenance, including 24/7 on-call coverage as required.