Senior Manager, Data Production Operations

TDW•Salt Lake, UT

About The Position

At TDW, we prioritize people by ensuring the safe and reliable operation of pipelines in our communities. Our expertise, experience, and commitment set us apart. We are dedicated to treating each other, our customers, and our community with care and respect. This role plans, directs, and coordinates the activities of the Global Data Production Operations Department, ensuring accurate and timely completion of customer reports in accordance with approved policies and quality control procedures.

Requirements

Bachelor’s degree in a technical or operational discipline required.
Minimum of seven to ten years management/supervisory experience.
Valid passport and the ability to travel internationally.
Excellent communication skills, both verbal and written.
Proficient in the use of personal computers; Microsoft Word, Access, and Excel software skill at the Intermediate Level.

Nice To Haves

Working knowledge of engineering challenges of a pipeline environment and the application of pipeline inspection equipment is preferred.
High level of expertise in the use of in-line inspection software programs preferred.
Thorough understanding of In-Line Inspection equipment and processes exhibited through documented certification is preferred.
Experience planning and tracking workflow through Data Production preferred.

Responsibilities

Leads the Data Production team and Data Production leadership group for the Global Data Production Team.
Develops and implements Global Data Production operational business plans, strategies, and organization design consistent with TDW's short- and long-term objectives.
Evaluates and assigns workload globally to ensure metrics and workloads are achieved.
Formulates and manages departmental budget to maximize return on investment.
Analyzes and appraises the effectiveness of Global Data Production operations to ensure customer expectations and objectives are met, corporate policies are observed, and prompt corrective action is taken when necessary.
Ensures proper certifications for Data Production are current and training is conducted according to internal and regulatory requirements.
Ensures technical proficiency to meet customer and market requirements and that Global Data Production operations focus on quality, timeliness of service, and efficiency.
Evaluates monthly Data Production status reports to keep management and staff informed of department activity and makes adjustments to plans as appropriate.
Continuously evaluates and ensures key customers are prioritized based on annual run awards and turnaround expectations by developing relationships with key customers and managing escalated customer support needs.
Evaluates, develops, and monitors QA/QC KPIs to drive continuous data quality improvement throughout the global organization.
Responsible for process improvement globally by reviewing all production work-flow processes to identify bottlenecks and develop more efficient processes for maximum throughput.
Works closely with software development, Data Science team(s), and IT to continuously improve inspection software.
Looks for new developments to incorporate into service/product offerings.
In conjunction with GTS (Global Training Support), develops and implements training programs and monitors development.
Selects, evaluates, develops, and leads employees to ensure a qualified workforce, complying with EEO and Affirmative Action guidelines.
Sets personal objectives, provides fair and constructive feedback, accurately assesses employee performance, training needs, areas for improvement, and potential for future growth, and ensures training & development needs are addressed.
Develops positive team dynamics to ensure high performance.