Senior Manager, Data Center Support Services - Onsite in Anthony, NM

Oracle•Anthony, NM

5d•$108,300 - $264,100•Onsite

About The Position

We are looking for an experienced leader with strong people management skills, business acumen and well-rounded IT technical abilities to lead the teams responsible for building and supporting our cloud data center onsite in Anthony, NM. This role involves managing the physical site in Anthony, NM. You should be experienced in managing a multi disciplined Cloud Data Center space with strong people skills, the ability to influence groups outside your direct responsibility and the colocation partners. This multi-faceted management role includes: Management and support of 20+ Data Center Technicians & other Data Center leaders/managers, Data Center day to day support operations in 7/24 mission critical environment, Installation, Field Change Orders and Hardware break/fix activity, Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPI's, Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.), Reacting to and managing incidents, driving resolution and after-action analysis, Capacity expansion at all scales (rack additions, block additions, white space growth, new sites, etc.), Drive local recruitment for future hires, Creating an environment of continuous improvement.

Requirements

Must have data center experience & experience managing other data center managers and technicians.
Strong knowledge of computer hardware (Server, Storage and Networking devices)

Responsibilities

Provide strong leadership, direction and operational experience
Drive and manage escalations to rapid resolution and closure
Work with distributed teams across the country
Growing the team by recruiting and hiring top talent
Delivering expansion projects on time with high quality
Collaborating and working effectively with best-in-class architects, engineers, product management, etc.
Management and support of 20+ Data Center Technicians & other Data Center leaders/managers
Data Center day to day support operations in 7/24 mission critical environment
Installation, Field Change Orders and Hardware break/fix activity
Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPI's
Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.)
Reacting to and managing incidents, driving resolution and after-action analysis
Capacity expansion at all scales (rack additions, block additions, white space growth, new sites, etc.)
Drive local recruitment for future hires
Creating an environment of continuous improvement

Benefits

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance