Manager, Data Center Support Services - Saline, MI
About The Position
We are looking for an experienced leader with strong people management skills, business acumen and well-rounded IT technical abilities to lead the teams responsible for building and supporting our cloud data center onsite in Saline, MI. This role involves managing the physical site in Saline, MI. The candidate should be experienced in managing a multi disciplined Cloud Data Center space with demonstrated people skills, the ability to influence groups outside your direct responsibility and the colocation partners. This multi faceted management role includes: Management and support of 15-20 Data Center Technicians, Data Center day to day support operations in 7/24 mission critical environment, Installation, Field Change Orders and Hardware break/fix activity, Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPI's, Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.), Reacting to and managing incidents, driving resolution and after-action analysis, Capacity expansion at all scales (rack additions, block additions, white space growth, new sites, etc.), Drive local recruitment for future hires, Creating an environment of continuous improvement.
Requirements
- Experienced leader with strong people management skills
- Business acumen
- Well-rounded IT technical abilities
- Strong knowledge of computer hardware (Server, Storage and Networking devices)
- Experience managing a multi disciplined Cloud Data Center space
- Demonstrated people skills
- Ability to influence groups outside your direct responsibility and the colocation partners
Responsibilities
- Provide strong leadership, direction and operational experience
- Strong knowledge of computer hardware (Server, Storage and Networking devices)
- Drive and manage escalations to rapid resolution and closure
- Work with distributed teams across the country
- Growing the team by recruiting and hiring top talent
- Delivering expansion projects on time with high quality
- Collaborating and working effectively with best-in-class architects, engineers, product management, etc.
- Management and support of 15-20 Data Center Technicians
- Data Center day to day support operations in 7/24 mission critical environment
- Installation, Field Change Orders and Hardware break/fix activity
- Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPI's
- Interacting across functional areas and teams (Engineering, Build, Site Selection, Business Operations, etc.)
- Reacting to and managing incidents, driving resolution and after-action analysis
- Capacity expansion at all scales (rack additions, block additions, white space growth, new sites, etc.)
- Drive local recruitment for future hires
- Creating an environment of continuous improvement
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible Vacation
- 11 paid holidays
- 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
