Lead Data Center Support Services Technician

Oracle • Ashburn, VA

1d • $66,200 - $132,400 • Onsite

About The Position

As an Oracle Data Center Technician, you will provide hands-on technical support for highly secure, mission-critical infrastructure supporting U.S. Government customers. This role specifically supports the GDI/ONSR EDGE data center locations that are across multiple regions and locations within the United States. You will be responsible for maintaining the operational health of data center and interconnect infrastructure within access-controlled facilities and will work closely with internal engineering teams, customer representatives, site personnel, security organizations, and external partners.

This role requires strong technical judgment, attention to detail, and the ability to work independently in complex environments where standard data center activities may require additional coordination, approvals, and site-specific procedures before work can begin. You will troubleshoot hardware, cabling, connectivity, and infrastructure issues, support break-fix activities, participate in project deployments, maintain accurate technical documentation, and escalate issues to the appropriate resolver groups when necessary. The underlying support model specifically involves customer-owned, access-controlled environments with added approval and coordination requirements.

You will also support infrastructure installations, secure equipment handling, circuit-related activities, asset management, site documentation, and operational readiness. This position may require regional travel to other supported locations to support edge infrastructure, including major deployments, infrastructure upgrades, site activations, or high-severity incident response.

Requirements

• Active TS/SCI security clearance w/polygraph
• DoD 8140 Certification such as Security+ or higher
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
• Demonstrated expertise in two or more of these areas: Power Capacity allocation – high and low density racks, Incident management and resolution on outages, Systems administration (Linux and/or Windows Servers), Networking (DNS, TCP/IP)
• Solid understanding of data center design, commissioning and operations best practices and ensures their application
• Examples of process improvement execution
• Examples of a drive to dig into the details of a system or process to solve customer problems
• Excellent oral and written communication skills
• Strong Adherence to Process and be process champion
• Strong influencing skills
• Ability to work independently, with little direct management
• Experience supporting large, Enterprise customers in an Operations environment

Responsibilities

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives
• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems
• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed
• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations
• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity
• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration
• Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.
• Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.
• Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.
• Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior