EverHealth - Senior Manager, Customer Success

EverCommerce Solutions • Denver, CO

9d • Hybrid

About The Position

EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. The right software can be critical to the health of a practice, and that’s why we’ve created an integrated ecosystem of intuitive, easy to use products that work with how providers run and grow their business. You’re a seasoned leader who thrives helping high-performing teams achieve even more. You’ve led strategic Customer Success teams in a fast-paced SaaS environment and understand what it takes to drive outcomes for complex, high-value customers. You know how to coach strategic thinking and consultative engagement, and you bring a sharp commercial mindset to every interaction. You’re comfortable navigating ambiguity, building cross-functional alignment, and rolling up your sleeves to solve challenges alongside your team.

Requirements

• 5+ years of experience in SaaS Customer Success, Account Management, or Strategic Consulting, with at least 2+ years managing high-performing teams
• Deep experience in managing strategic accounts, ideally within multi-product or complex solution environments
• Demonstrated success in leading a remote team of strategic CSMs with a focus on outcomes, not just activity
• Strong business acumen and ability to align CS motion with commercial goals (e.g., ARR, retention, expansion)
• Skilled in building scalable programs and standardizing success frameworks across a portfolio
• Proficiency in Salesforce, ChurnZero (or similar CS platform), and data-driven performance management
• Strong communication skills, with the ability to influence internal and external stakeholders at all levels
• A problem-solver’s mindset, with a proactive and collaborative approach to leadership
• Must be eligible to work without sponsorship
• May require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Nice To Haves

• Experience working with healthcare clients is a plus, but not required.

Responsibilities

• Lead a team of Strategic CSMs focused on EverHealth’s largest and most complex customers across multiple product lines.
• Coach and develop your team to strengthen consultative skills, strategic account planning, value realization, and renewal/expansion plays.
• Own key performance metrics including net revenue retention, customer health, and account growth across the strategic portfolio.
• Establish operational rigor through standardized playbooks, success plans, QBRs, and executive alignment frameworks tailored for strategic accounts.
• Act as an escalation point and strategic advisor, guiding your team through complex situations with confidence and empathy.
• Collaborate cross-functionally with Product, Sales, Marketing, and Support to ensure alignment around key customer priorities and feedback loops.
• Drive strategic programs to scale high-impact customer outcomes, reduce churn risk, and increase expansion across our ecosystem of solutions.
• Be the voice of the customer to internal stakeholders and executive leadership, bringing insights from our most influential customers to the table.
• Champion customer-centric culture and elevate the role of Customer Success within the broader organization.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed