Customer Success Manager, Senior

VEHLO•Dallas, TX

2d•Hybrid

About The Position

The Senior Customer Success Manager for our Shop-Ware product is responsible for managing and growing a portfolio of post-onboarding automotive repair shops. Vehlo aims to be the industry’s favorite provider of repair shop technology, offering software and financial solutions to enhance vehicle service success. The company's products support the entire service lane experience, streamlining communication, workflow automation, payments, and pickup services for over 30,000 customers.

Requirements

3–5+ years of experience in Account Management, Customer Success, Retention, or SaaS relationship management.
Proven success managing customer retention, reducing churn, and protecting recurring revenue in a SaaS environment.
Experience supporting high-value customer relationships and navigating complex account structures.
Strong consultative communication skills with the ability to influence stakeholders and lead strategic customer conversations.
Ability to identify customer risk, develop retention strategies, and drive measurable account outcomes.

Nice To Haves

Familiarity with automotive repair shop operations, MSO workflows, or shop management software strongly preferred.

Responsibilities

Proactive retention management—identifying churn risks, Strengthening customer health by reinforcing product value.
Executing strategies that improve long-term customer outcomes Revenue retention.
Protecting recurring revenue across their book of business while driving expansion opportunities through consultative account management.
Supporting a portfolio of high-value customers, including multi-shop operators (MSOs) with 2–10 locations, requiring a higher level of strategic partnership.
Managing more complex customer relationships that require strategic oversight across multiple stakeholders, locations, and operational workflows.