EverHealth - Senior Manager, Customer Success
About The Position
At EverCommerce, we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. We are looking for a Senior Manager, Customer Success at EverHealth. EverHealth is simplifying the business of healthcare through simplified, user-centric software which streamlines the daily operations of healthcare practices. The right software can be critical to the health of a practice, and that’s why we’ve created an integrated ecosystem of intuitive, easy to use products that work with how providers run and grow their business.
Requirements
- 5+ years of experience in SaaS Customer Success, Account Management, or Strategic Consulting, with at least 2+ years managing high-performing teams
- Deep experience in managing strategic accounts, ideally within multi-product or complex solution environments
- Demonstrated success in leading a remote team of strategic CSMs with a focus on outcomes, not just activity
- Strong business acumen and ability to align CS motion with commercial goals (e.g., ARR, retention, expansion)
- Skilled in building scalable programs and standardizing success frameworks across a portfolio
- Proficiency in Salesforce, ChurnZero (or similar CS platform), and data-driven performance management
- Strong communication skills, with the ability to influence internal and external stakeholders at all levels
- A problem-solver’s mindset, with a proactive and collaborative approach to leadership
Nice To Haves
- Experience working with healthcare clients is a plus, but not required
Responsibilities
- Lead a team of Strategic CSMs focused on EverHealth’s largest and most complex customers across multiple product lines.
- Coach and develop your team to strengthen consultative skills, strategic account planning, value realization, and renewal/expansion plays.
- Own key performance metrics including net revenue retention, customer health, and account growth across the strategic portfolio.
- Establish operational rigor through standardized playbooks, success plans, QBRs, and executive alignment frameworks tailored for strategic accounts.
- Act as an escalation point and strategic advisor, guiding your team through complex situations with confidence and empathy.
- Collaborate cross-functionally with Product, Sales, Marketing, and Support to ensure alignment around key customer priorities and feedback loops.
- Drive strategic programs to scale high-impact customer outcomes, reduce churn risk, and increase expansion across our ecosystem of solutions.
- Be the voice of the customer to internal stakeholders and executive leadership, bringing insights from our most influential customers to the table.
- Champion customer-centric culture and elevate the role of Customer Success within the broader organization.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Student Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
