Senior Manager, Customer Strategy (Orgain)

Nestle Operational Services Worldwide SA•Bridgewater Township, NJ

5d•$150,000 - $185,000•Remote

About The Position

The Senior Manager, Customer Strategy is responsible for driving achievement of forecast, budget within the Orgain business while instituting strategic business plans that integrate, align and achieve retailer’s business and customer goals. This position will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success. This position serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their partners and customers. Special projects are an integral part of this role and the ideal person should be comfortable operating in a dynamic, fast past environment.

Requirements

7+ years’ experience in consumer package goods is strongly preferred.
Experience in direct customer sales is beneficial.
Prior experience in business analytics and/or customer marketing is recommended.
Knowledge of computer technology, analytical software programs, MS Office Suite and database management, including development of queries and assessment of data to draw accurate conclusions.
P&L management and strong financial acumen.
Ability to work effectively within a fast-paced, complex matrix, changing environment.
Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully-aligned customer/company business plan.
Demonstrate effective communication and negotiation skills.
Strong presentation skills and ability to tailor skills and presentation style to a variety of key decision makers.
Ability to devise and deliver persuasive presentations, based on data-driven insights and facts, to gain support for business strategies and/or initiatives.
Ability to develop and oversee the execution of project plans and to implement, execute and draw conclusions from a variety of customer, shopper and category studies.
Ability to manage funds and resources to deliver the greatest outcome for the company.
Ability to identify and assess risk and prioritize competing demands.
Knowledge of interrelationship of key functions and their key initiatives (Sales, Marketing, Finance, HR, Supply Chain, Technical and Globe & IS/IT).
Demonstrated knowledge of business driving technology solutions (i.e. Nielsen, BW, Source) and internal/external industry insights and trends.
Knowledge of core Business Processes and Fundamentals (Sales/Distribution, Customer Planning and Managing, Financial Reporting, Training, HR Policies, Integrated Commercial Planning, Management and Leadership Principles).
Deep understanding of the assigned Customer and how to develop demand creation plans.
Understand the value of listening to customers, gaining insights and moving objectives forward.

Nice To Haves

Bachelor's degree in business or related field preferred.

Responsibilities

Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.
Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across a matrix environment to support goal achievement.
Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.
Partners with internal team members to develop and execute the revenue growth management strategies in order to drive topline and bottom line growth.
Leads cross-functional team members in development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement both internally & externally.
Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.
Develops and ensure the execution of all trade related expenses to improve P&L performance, including tracking & influencing to ensure trade funding is maximized within allocated investment.
Creates & influences assortment & merchandising recommendations.
Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives with immediacy via a Customer Service based model.
Provides support and insight for retailer business & new item reviews.
Co-leads key top to top customer meetings with sales teams.
Develops and presents customer, category and brand reviews to drive brand and category performance.
Ensures execution of plans through regular communication and interaction with the customer team and in-store visits.
Fosters a winning, positive, action oriented attitude.
May be assigned to 2 or less direct or non-direct reports; when people are assigned, is accountable for implementation of talent management processes and developmental coaching.