Senior Manager Customer Debug Engineering

Advanced Micro Devices, Inc•Seattle, WA

About The Position

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career. THE ROLE Step into a high-stakes leadership role at the intersection of cutting-edge silicon and global-scale AI deployment. As Senior Manager in the Platform Field Engineering team within Data Center Platform Engineering Group DPEG, you will build and lead a team of customer-facing debug engineers who own server- and rack-level hardware and firmware debug during customer bring-up and early deployment, with continued support through ODM factory build (NPI). Your team is the trusted technical bridge between AMD engineering, the world's largest data center customers, and global ODM partners. You set technical direction, develop talent, drive issues to root cause, keep customer deployments and ramp schedules on track, and roll up clear status to both internal and external leadership. THE PERSON You are a hands-on people leader who pairs deep system debug expertise with the executive presence to navigate intense customer escalations. You are equally at home in a customer bring-up lab chasing a field anomaly and in an executive review distilling fragmented data into a clear hypothesis and a decision. You lead without ego, influence cross-functional teams without direct authority, and treat the growth of your engineers as a personal success metric. You stay calm under pressure, are resourceful with scarce hardware, and believe customer success and technical excellence are inseparable.

Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical discipline.
Deep hands-on experience with server- and rack-level hardware and firmware debug, including pre- and post-silicon debug across CPU, GPU, FPGA, memory, connectivity, RAS, and hotplug.
Strong familiarity with hardware bring-up, validation, manufacturing, and test flows, and the transition from concept through EVT/DVT/PVT to volume production.
Proven ability to drive execution across global, cross-functional teams and influence without direct authority in ambiguous, fast-paced environments.
Demonstrated experience supporting large-scale deployments and managing debug or quality programs across hyperscale, OEM, and enterprise customer segments and global ODM partners.
Working knowledge of reliability and quality metrics (yield, DPM, FIT) and system-level failure triage and FA engagement.
Excellent written and verbal communication, including the ability to distill complex technical challenges into clear, decision-oriented messaging for executives and customers.

Nice To Haves

Master's degree in a related technical field.
Recent years of experience managing customer-facing technical or engineering teams, including hiring, performance management, mentoring, and career development-ideally in data center, GPU, cloud, or HPC environments.
Interest or experience in leveraging AI tools to optimize debug and quality workflows and drive measurable efficiency gains.

Responsibilities

Build, lead, and mentor a team of customer-facing debug engineers covering server and rack-level HW/FW debug across customer deployment and NPI. Set technical benchmarks and foster career growth.
Lead debug of platform bring-up, fleet anomalies, and early field failures at customer sites; drive issues to root cause and feed learnings back into design, validation, and manufacturing.
Serve as the senior escalation point for complex server/rack debug, driving cross-functional resolution and owning the customer-facing narrative through to closure.
Own debug status tracking and prioritization, and roll up clear, decision-oriented updates for both internal and external (customer) leadership.
Support HW/FW failure triage during ODM factory build and EVT/DVT/PVT gates, ensuring build issues are driven to definitive root cause and corrective action.
Drive debug across design, validation, product engineering, firmware, and FA teams; align pre- and post-silicon debug with platform readiness and deployment schedules.
Prioritize scarce hardware across competing customer escalations, maximize coverage through shared setups, and enable effective remote debug when physical access is limited.
Partner with customers, ODM teams, and Customer Program Managers; advise on AMD tools and debug methodologies, and contribute to technical and customer-facing documentation.