Senior Manager, Customer Collaboration, Global Customer Solutions, MedTech Supply Chain
About The Position
This is a project role expected to last 18-24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Overview: We’re hiring a hands-on supply chain leader to deploy customer-facing supply chain solutions for hospital systems, IDNs and defined strategic accounts. This role combines deep supply chain know-how, data-driven problem solving, and strong cross-functional partnership to improve supply chain operational efficiency, inventory performance, and customer experience. You’ll lead assessments, implement solution sets, measure outcomes and work directly with customers and internal partners to drive measurable improvements.
Requirements
- Bachelor’s degree required
- 10+ years of related professional experience
- supply chain and logistics experience preferred (6+ years desirable)
- Deep understanding of end‑to‑end supply chain processes (procure‑to‑pay, inventory, distribution, transportation)
- Strong analytical and problem‑solving skills — comfortable with data mining and translating analysis into actions.
- Experience leading Lean/process improvement initiatives and facilitating on‑site projects.
- Demonstrated ability to influence cross‑functional partners and manage internal/external partner relationships.
- Finance familiarity in procure‑to‑pay areas (accounts receivable, deduction management, cash application, collections) is a plus.
- Project management experience and the ability to run multi‑stakeholder deployments.
Nice To Haves
- Advanced degree preferred
- APICS or Lean certification preferred
- Prior customer‑facing experience in supply chain or commercial roles.
- Experience working in a highly decentralized organization and managing cross‑regional deployments.
- Working knowledge of ERP/ordering/distribution systems and data integration standards.
Responsibilities
- Lead the assessment, prioritization and deployment of supply chain customer solutions that align to account business plans and operational goals.
- Partner with Strategic Accounts and regional teams to understand customer needs and translate them into deployable solutions.
- Design, deploy and maintain end-to-end supply chain performance metrics and dashboards across the procure‑to‑pay continuum; set improvement targets and track benefit realization.
- Conduct quantitative and qualitative analysis across multiple data sources (Order‑to‑Cash, Customer Service, Transportation, Finance, Distribution, E‑Commerce, Cost‑to‑Serve) to find opportunities and measure impact.
- Lead Lean/process excellence assessments and on‑site improvement projects to optimize end‑to‑end processes.
- Manage inventory planning activities: safety stock, lead times, order parameters, product alignment and data integrity between customer and internal systems.
- Own customer engagement to drive and improve the supply chain customer experience
- Coordinate cross‑functional deployment with Customer Service, Revenue Management, Contract Strategy, Finance, IT, Distribution, E‑Commerce and Transportation.
- Manage a small team (supervisory responsibilities), regional resource allocation and local budget within the assigned region.
- Monitor and report performance and business activity monthly; raise issues and lead remediation as needed.
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
