Manager, Quality & Compliance, Global Customer Solutions, MedTech Supply Chain

Johnson & Johnson Innovative Medicine • Raritan, NJ

17h • $102,000 - $177,100 • Onsite

About The Position

Johnson & Johnson MedTech – Supply Chain is recruiting for a Manager, Quality & Compliance, located in the United States. This role is responsible for designing and operationalizing a global QA and compliance program across multi-country Customer Solutions operations. The individual will translate audit findings into targeted remediation and training, drive CAPA effectiveness, and make quality a measurable business advantage.

Requirements

• Bachelor’s degree required.
• 8+ years in quality management, audit or compliance within regulated industries including Customer Services.
• Strong experience in QA methodologies, audit execution and CAPA management.
• Proficiency in root cause analysis techniques and ability to drive remediation across partners.
• Data literacy to analyze trends and translate into prioritized actions.
• Excellent partner influence and communication skills.
• English required.

Nice To Haves

• Advanced degree preferred.
• Experience across multi-country operations and running remote audit programs.
• Familiarity with GxP, ISO or other relevant quality standards; certification (Six Sigma, ISO Lead Auditor) a plus.
• Experience managing a team (~5–6 direct reports preferred).

Responsibilities

• Design and implement a global program: sampling methodology, scorecards, standardized evaluation criteria and reporting.
• Lead compliance monitoring and internal audits across countries; maintain audit-ready documentation and playbooks.
• Own root cause analysis and CAPA programs; manage remediation plans with Ops, Training and Systems owners.
• Translate quality trends into prioritized training, process improvements and governance actions.
• Create and maintain quality dashboards and critical metric tracking to surface issues and measure remediation impact.
• Liaise with Legal/Compliance for regulatory requirements and prepare teams for external inspections or audits.
• Coach and manage the quality team to ensure consistency and capability across regions.

Benefits

• Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager