Senior Manager, Cross Delivery Unit, Business Operations Communications

Johnson & Johnson•Titusville, NJ

2d•Hybrid

About The Position

Johnson & Johnson is seeking a Senior Manager to integrate business operations communications across the Delivery Units within its Global Development R&D organization. The role connects business priorities, operational plans and communications, reduces duplicated effort, and scales effective practices across people, processes and portfolio. It translates complex priorities into clear, actionable information and supports Delivery Unit Heads and their leadership teams with communications, leadership engagement, organizational change, employee listening and measurement. As part of the Business Growth, Innovation & Advocacy (BGIA) Strategy & Operations Communications team, this position works closely with Cross-DU Business Operations to plan, coordinate and deliver communications across the Global Development Delivery Units. The focus is to strengthen alignment, streamline communications and create a connected, scalable approach while retaining flexibility for individual Delivery Units and therapeutic areas. The position may also support other Global Development divisions as needed. It is based in Titusville, Raritan, or Spring House and requires onsite work three days per week. Travel of up to 20% domestically and internationally is expected.

Requirements

Bachelor's or master's degree in Communications, Business, Organizational Development or a related field.
8–10+ years of experience in communications, business operations, strategy execution, organizational change or a related role; pharmaceutical industry experience is preferred.
Experience translating complex business information into clear, meaningful communications.
Excellent written and verbal communication skills, including the ability to turn complex business and operational topics into leader-ready and employee-relevant content.
Ability to integrate work across teams, connect interdependent activities, influence and align stakeholders in a global, matrixed organization, and make recommendations that challenge assumptions and advance decisions.
Strong planning, coordination and project management skills, including the ability to manage multiple priorities and stakeholders simultaneously.
Strong editorial, content development and editing skills, including experience producing executive communications and multi-channel content.
Ability to balance enterprise consistency with the needs of individual business units, functions or therapeutic areas.
Experience supporting organizational transformation, adoption of new ways of working and behavior change in large, complex organizations, including communicating sensitive information.
Strategic thinking combined with a practical, execution-focused approach and the ability to identify opportunities to simplify, standardize and scale.
Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, PowerPoint, Excel and Copilot, and comfort working with AI.
Proficiency with digital communications tools, including internal social communications platforms such as Slack and content management systems.
Ability to drive a Credo-based culture and an inclusive environment.
Ability to travel up to 20% domestically and internationally.

Nice To Haves

Experience in clinical development, R&D, business operations or another complex global function.
Experience supporting cross-functional operating models, centers of excellence or enterprise-wide initiatives.
Experience with measurement, employee listening, and using data and feedback to improve communications and engagement.
Experience supporting external communications agency relationships and scopes of work.

Responsibilities

Partner with Cross-DU Business Operations and Delivery Unit leaders to develop integrated communications plans that advance shared priorities and support coordinated execution.
Provide strategic communications counsel and execution support to Delivery Unit Heads and their leadership teams.
Work directly with senior leaders to understand their needs and develop integrated strategic communications plans.
Strengthen alignment across Delivery Units by connecting business priorities, anticipating communications needs, and coordinating messaging, planning and engagement activities.
Translate complex business operations priorities across people, processes and portfolio into clear, actionable content for leaders, people managers and employees.
Develop content across channels, including articles, newsletters, town halls, leadership memos, executive communications, Slack and video scripts.
Prepare messaging, briefing materials, talking points and meeting content to support leadership alignment and reinforce shared priorities and ways of working.
Coordinate communications and engagement for cross-Delivery Unit initiatives.
Support adoption of unified frameworks, new capabilities and scalable practices, including organizational change, employee listening and after-action reviews.
Plan and deliver cross-Delivery Unit town halls, leadership forums and other engagement opportunities.
Establish practical metrics and feedback mechanisms to assess effectiveness and continuously improve communications and engagement.

Benefits

Consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Eligibility to participate in the long-term incentive program.
Vacation: 120 hours per calendar year.
Sick time: 40 hours per calendar year, with different amounts for eligible residents of Colorado and Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of the birth, adoption or foster care of a child.
Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time off: 80 hours per calendar year.