Business Unit Operations
About The Position
Applied Materials is hiring for a role in Business Unit Operations. The position requires in-depth knowledge and experience, applying best practices and knowledge of business issues to improve products or services. It solves complex problems by taking new perspectives on existing solutions, works independently with minimal guidance, and serves as a resource for colleagues with less experience. The role provides technical support for all aspects of a specific customer relationship, including escalations, fleet performance, system installations, improvement programs, and upgrades. It serves as a field escalation focal point between the customer and the Division, supporting field engineers, technicians, and product support personnel who diagnose, troubleshoot, repair, and debug equipment. The role also supports engineering Alpha Sites and customer Beta Sites by helping install, operate, calibrate, service, and test new hardware, software, or processes. It reviews engineering change orders, prepares system-performance and process data, supports documentation, creates and reviews technical improvement and upgrade documentation, presents to customers, and ensures field implementation. The position is based in Santa Clara, California, includes travel 50% of the time, and is eligible for relocation.
Requirements
- In-depth knowledge and experience in the relevant discipline.
- Conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Knowledge of best practices and how the area integrates with others, as well as awareness of competitors and market differentiators.
- Ability to solve complex problems using judgment and analysis of multiple information sources.
- Ability to explain difficult or sensitive information and work to build consensus.
- Ability to work independently with minimal guidance.
- Ability to serve as a resource for less-experienced colleagues.
- Travel 50% of the time.
Responsibilities
- Provide technical support for customer escalations, fleet performance, system installations, improvement programs, and upgrades.
- Act as an intermediary and field escalation focal point between customers and the Division.
- Provide technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
- Provide Alpha Site support to Engineering for installation, operation, calibration, service, and testing of new hardware, processes, or software designs in-house or on an engineering tool.
- Provide Beta Site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on a customer tool.
- Initiate and review engineering change orders (ECOs) to ensure data supports the fix and follow up with communication to the field.
- Generate and present system-performance data, including MTBF, MTBI, and availability metrics, as well as process data and I/W spending analysis.
- Support GPS in generating documentation such as CENs and BKMs.
- Create and review documentation covering technical improvements, system upgrades, and support plans.
- Present at the customer level and ensure field implementation.
- May lead small projects with manageable risks and resource requirements.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program
- Potential eligibility for a stock award program
- Relocation eligibility
- Programs and support for employee health and wellbeing and personal and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
