Business Unit Operations
About The Position
Applied Materials is seeking a professional in Business Unit Operations to provide technical support for a specific customer. The role handles escalations, fleet performance, system installations, improvement programs, and upgrades, and serves as a field escalation focal point between the customer and the Division. It provides support for engineering and field teams diagnosing, troubleshooting, repairing, and debugging equipment, and supports new hardware, process, or software designs at both Alpha and Beta sites. The position requires in-depth knowledge and experience, independent work with minimal guidance, and the ability to solve complex problems using judgment and established practices. It may lead small projects and acts as a resource for less-experienced colleagues. The role impacts customer, operational, project, and service activities across related teams and explains difficult or sensitive information while building consensus. It is full-time, based in Santa Clara, California, and requires travel 50% of the time. Relocation is eligible.
Requirements
- In-depth knowledge and experience in the relevant discipline.
- Conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
- Knowledge of best practices and how the role's area integrates with other areas.
- Ability to solve complex problems and exercise judgment based on analysis of multiple sources of information.
- Ability to work independently with minimal guidance.
- Ability to explain difficult or sensitive information and build consensus.
- Ability to travel 50% of the time.
Responsibilities
- Provide technical support for a specific customer, including escalations, fleet performance, system installations, improvement programs, and upgrades.
- Act as an intermediary and field escalation focal point between the customer and the Division, providing technical support and documentation to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging equipment.
- Provide Alpha Site support to Engineering for installation, operation, calibration, service, and/or testing of new hardware, processes, or software designs in-house or on an engineering tool.
- Provide Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on a customer tool.
- Initiate and review ECOs to ensure supporting data substantiates fixes, and follow up with communication to the field.
- Generate and present system performance data as required, including MTBF, MTBI, availability, process data, and I/W spending analysis.
- Support GPS in generating documentation such as CENs and BKMs.
- Create and review documentation covering technical improvements, system upgrades, and support plans; present it at the customer level and ensure field implementation.
- May lead small projects with manageable risks and resource requirements.
- Act as a resource for colleagues with less experience.
Benefits
- Comprehensive benefits package
- Potential eligibility for participation in a bonus program
- Potential eligibility for a stock award program
- Relocation eligible
- Supportive work culture that encourages learning, development, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
