Epic Senior Manager Cross Application Support

Christiana Care Health Services•Wilmington, DE

34d•Hybrid

About The Position

The primary function of the Cross Application Support Senior Manager is to lead and manage the enterprise-wide implementation of the Epic system for cross application support areas including data courier admin/environment release management, interface (Bridges), and conversions. This role involves coordinating and communicating with various stakeholders, managing the scope, schedule, and quality of the project, and ensuring that the system meets the organization's business needs. The manager will work closely with the VP EHR Implementation, other directors and managers, and Epic representatives to guide workflow design, build, and test the system, and troubleshoot issues. The role includes exposure to areas such as data courier administration, environment and release management, interfaces, and conversions.

Requirements

Bachelor's degree in a related field (e.g., Healthcare Administration, Information Technology, Business Administration, or a related discipline) OR 7 years of relevant experience in lieu of bachelor’s degree.
6-8 years of experience with Epic systems or similar EHR platforms in areas such as security, data courier administration, environment and release management, interfaces, and conversion.
Minimum of 4 years of experience in a leadership or supervisory role managing a team of analysts in the Cross Application areas.
Demonstrating flexibility with respect to changing end-user business needs.
The ability to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
The ability to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
The ability to communicate information clearly and concisely with project leadership and subject matter experts.
The ability and willingness to learn new software and systems.
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
The ability to gain trust and establish effective relationships with Epic counterparts.

Nice To Haves

Advanced degree (e.g., Master's in Healthcare Administration, MBA, or related field) is preferred.
Epic Certification in one of the Cross Application areas such as Data courier administration, Bridges, preferred.

Responsibilities

Directly lead and manage a team of Epic analysts ensuring team alignment and effective support during and post implementation
Lead and manage the enterprise-wide implementation and integration of cross-application support areas including data courier admin/environment release management, interface (Bridges), and conversions
Manage project scope, schedule, budget, and quality of the cross-application support implementation and performance
Set clear expectations for team members and define their roles at each project phase
Collaborate with the VP and project managers, program leads, governance groups, and integrated workgroup to coordinate activities to ensure alignment on cross-functional workflow and content, facilitating seamless integration across the project and addressing interdependencies effectively
Advise and coach team members on project issues, key success factors, and lessons learned
Reinforce the importance of the cross-application support project with executives and the VP, providing consistent communication to the project team
Appropriately match team member skills to team responsibilities
Lead and manage the cross-application support project from an organizational perspective while attending to detailed tasks
Serve as a point of contact for cross-application areas
Identify and troubleshoot issues related to data courier admin, environment release management, interfaces, and conversion
Lead workflow design, build and test cross-application solutions, and analyze technical issues associated with Epic software
Act as a liaison between organizational needs and Epic implementation staff
Maintain regular communication with Epic representatives, including participating in weekly project team meetings
Collaborate with Epic representatives, the organization's business community, and end users to ensure the cross-application support system meets the organization's business needs regarding project deliverables and timeline
Develop an understanding of operational needs to set the direction for the organization's cross-application workflows
Lead training and work with end users to ensure effective use of cross-application support tools
Review the status of cross-application support projects and issues on an ongoing basis with leadership
Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Own integrated efforts that span multiple applications such as security, data courier admin, environment release management, interfaces, and conversion

Benefits

Medical
Dental
Vision
Life Insurance
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12-week paid parental leave
Tuition assistance
Annual membership to care.com
Access to backup care services for dependents through Care@Work
Retirement planning services
Financial coaching
Fitness and wellness reimbursement
Great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more
health insurance
paid time off
retirement
an employee assistance program