Epic Application and Technical Manager

Oklahoma City Indian Clinic • Oklahoma City, OK

6d • Onsite

About The Position

Oklahoma City Indian Clinic (OKCIC) is a non-profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services include not only basic medical care but also dental, optometry, behavioral health, fitness, nutrition, and other family programs. Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism. We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care. The Oklahoma City Indian Clinic (OKCIC) is implementing Epic—and we're looking for an experienced Epic Application & Technical Manager to lead the teams responsible for building, configuring, integrating, and supporting one of the nation's leading electronic health record platforms. This is more than an IT leadership role. You'll guide highly skilled application analysts and technical specialists while partnering with clinical, operational, and executive leaders to transform the way healthcare is delivered across our organization. If you're passionate about healthcare technology, enjoy solving complex technical challenges, and thrive in collaborative leadership environments, we'd love to meet you. Applicants claiming Indian Preference must complete the full application and must provide documentation verifying eligibility (such as a tribal enrollment card or Certificate of Degree of Indian Blood (CDIB)).

Requirements

• Must align with OKCIC vision, mission, and core values
• Bachelor's degree in Computer Science, Healthcare Information Technology, Information Systems, Healthcare Administration, or a related field required. An equivalent combination of education and progressively responsible experience may be substituted, with one (1) year of additional relevant experience accepted in lieu of each year of required education.
• Minimum of seven (7) years of progressively responsible experience supporting healthcare information technology, enterprise applications, electronic health records (EHR), or clinical information systems required.
• Candidates must successfully pass the Epic Sphinx Assessment as part of the selection process to be eligible for the position.
• Demonstrated experience implementing, configuring, supporting, or optimizing Epic or other enterprise electronic health record systems is strongly preferred.
• Experience coordinating application build, integrated testing, system validation, change management, software deployments, and production support activities.
• Working knowledge of healthcare operations, clinical workflows, revenue cycle processes, application integration, interface management, and healthcare technology best practices.
• Demonstrated ability to manage multiple priorities, lead cross-functional teams, resolve complex technical issues, and deliver projects within established timelines.
• Strong leadership, communication, organizational, analytical, facilitation, and problem-solving skills with the ability to effectively collaborate with executive leadership, providers, operational departments, vendors, and technical teams.
• Must maintain all required certifications, credentials, and continuing education applicable to the position throughout employment.

Nice To Haves

• Minimum of three (3) years of leadership, supervisory, project leadership, or team lead experience overseeing application analysts, technical teams, or healthcare IT professionals preferred.
• Experience leading one or more Epic application teams through a full lifecycle implementation, major upgrade, or optimization initiative preferred.
• Epic certification, accreditation, or proficiency in assigned application(s) preferred. Certification may be required based on the assigned application or role responsibilities.
• Other clinical, technical, or professional certifications may be required based on assigned responsibilities.

Responsibilities

• Manage the day-to-day operations and task assignments of Application Coordinators, technical analysts, and interface specialists
• Track analyst certification progress, build completion percentages, and system configuration metrics to ensure project milestones are met
• Identify and manage technical dependencies between system build, hardware deployment, and external legacy software components
• Partner with the Project Director to maintain project scope, schedule, and quality within specific application groups
• Coordinate integrated testing phases, technical dress rehearsals, and cross-application validation events
• Oversee the ITS change management process for the Epic environment, submitting, reviewing, and implementing approved modifications
• Liaise with Epic counterparts and technical support engineers to resolve complex build or integration blockages
• Monitor system environment capacity and plan for long-term software upgrade and patch execution cycles

What This Job Offers

• Job Type: Full-time
• Career Level: Senior