Senior Manager, CRM Engineering, Administration & Development - Field Enablement

Bristol Myers Squibb • Princeton, NJ

8d

About The Position

The Senior Manager will set technical vision and lead engineering, development, administration, and AI-enabled innovation across Bristol Myers Squibb’s CRM capabilities for field enablement. The role leads the strategy, architecture, and development of Veeva CRM field-facing interfaces, including rep and manager screens, MyInsights/X-Pages, and embedded dashboards. It also owns Veeva CRM platform administration, custom development, integrations, environment strategy, CI/CD practices, and validated release governance.

The position drives AI-powered engineering, intelligent automation, and agentic AI experiments to improve commercial field tools, reduce manual effort, and deliver measurable business value. It establishes responsible AI practices and ensures compliance with BMS policies, data privacy regulations, explainability standards, and validated-systems requirements. The role sets UIX design standards and reusable components, prototypes new capabilities, manages technical risk, and aligns the CRM engineering roadmap with commercial IT strategy.

The Senior Manager leads a globally distributed team of CRM developers, administrators, UIX engineers, and AI specialists; manages vendor and partner relationships; and collaborates with product owners, commercial business teams, and cross-functional IT groups. The role also drives global delivery governance, predictable cross-geo execution, audit-ready artifacts, and clear communication of risks and delivery impacts to senior management.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 9 years of overall IT experience in CRM software development, platform administration, and enterprise solution delivery, including senior technical leadership experience.
• At least 5 years of hands-on Veeva CRM experience, including platform administration, UIX/MyInsights/X-Pages development, custom development, security models, profiles, objects, controllers, workflows, SSO, permission sets, reports, dashboards, data loading, and integrations.
• At least 3 years of hands-on custom development using Java, Veeva Java SDK, JavaScript, or equivalent scripting languages in CRM or enterprise application environments.
• At least 1 year of applied AI/ML, intelligent automation, or Generative AI experience, including designing, building, or operationalizing enterprise CRM or field technology solutions.
• At least 4 years of experience with Agile and Waterfall SDLC methodologies, validated and regulated system delivery in life sciences, and cloud-native application development.
• Demonstrated experience designing and implementing CRM integrations using REST/SOAP APIs, middleware, or event-driven architectures.
• Demonstrated experience leading globally distributed engineering teams across onshore, nearshore, and offshore delivery models.
• At least two active relevant technical certifications.
• Strong analytical, problem-solving, written, and verbal communication skills, including the ability to present to leadership and cross-functional technical audiences.

Nice To Haves

• Deep expertise in life sciences CRM capabilities, including account management, affiliations, MyInsights/X-Pages, product metrics, MCCP, sampling, Approved Email, Engage, territory management, media content, Call/eMIRF, suggestions, surveys, iRep configurations, Event Management, and integrations.
• Experience integrating CRM with AI/ML platforms and services to surface predictive model outputs, next-best-action, or intelligent insights within CRM UIX layers.
• Experience with CI/CD tools such as GitHub Actions, Azure DevOps, or Jenkins for automated CRM configuration deployment and SDK build pipelines.
• Familiarity with MDM processes relevant to CRM data governance, including HCP/HCO data, territory hierarchies, and product catalog management.
• Prior experience in life sciences, pharmaceuticals, or healthcare, with knowledge of commercial field operations, medical affairs, market access, or sales force effectiveness workflows.
• Additional Veeva CRM, Veeva Vault, Salesforce, or cloud platform certifications.
• Experience with Agile tools such as Jira, Confluence, or Azure Boards for backlog management, sprint execution, and stakeholder reporting.
• Demonstrated ability to manage global teams and vendor relationships across a matrixed organization, influence without authority, and drive outcomes across broad stakeholder groups.

Responsibilities

• Define and lead AI-powered engineering and development across CRM capabilities, identifying AI-enabled solutions that create measurable business value, reduce manual effort, and improve commercial field tools.
• Promote AI-first engineering practices, including AI coding assistants, LLM-augmented development workflows, and automated testing.
• Lead platform simplification and intelligent automation initiatives, including rationalizing legacy configurations and replacing manual workflows with scalable automation.
• Design and lead agentic AI experiments and enterprise pilots that manage CRM workflows, enrich data, route actions, and provide field recommendations using CRM APIs and third-party data.
• Establish AI governance and responsible AI practices within CRM engineering, ensuring compliance with company AI policies, privacy regulations, explainability standards, and validated-systems requirements.
• Set the end-to-end UIX strategy, architecture, and development for Veeva CRM field interfaces, including rep and manager screens, MyInsights/X-Pages, and embedded dashboards.
• Define and enforce UIX design standards, component libraries, and reusable patterns for consistency, accessibility, and scalability.
• Lead Veeva CRM platform administration, including user and territory management, security, profiles, permissions, role hierarchies, object configuration, workflows, approvals, automation, SSO, reporting, dashboards, and data loading.
• Govern sandbox, UAT, staging, and production environments, including promotion workflows, configuration tracking, and change controls aligned with validated-systems standards.
• Lead custom development using Java SDK, scripting languages, and Veeva-native frameworks, including controllers, logic layers, event handlers, background services, integration connectors, and reusable code libraries.
• Design and implement CRM integrations using RESTful/SOAP APIs, middleware, event-driven pipelines, and batch data exchange with MDM, ERP, AI/ML services, Veeva Vault, and Salesforce.
• Drive CI/CD adoption and DevOps practices, including automated deployment, environment promotion, code reviews, Git version control, coding standards, and GxP/GCP-compliant release automation.
• Lead innovation forums, hackathons, and technology showcases across onshore, nearshore, and offshore engineering communities.
• Set the technical vision and engineering roadmap for the CRM Administration & Development stream, aligning platform capabilities, development priorities, and AI/automation investments with commercial IT strategy.
• Prototype and demonstrate CRM and AI capabilities through proof-of-concept solutions to validate feasibility, reduce delivery risk, and inform executive planning and investment decisions.
• Manage portfolio-level technical risks, architectural vulnerabilities, and compliance gaps, and lead structured remediation programs.
• Lead, develop, and inspire a globally distributed team of CRM developers, administrators, UIX engineers, and AI specialists.
• Manage vendor and partner relationships, including product roadmap influence, SLA accountability, escalation resolution, and partnership opportunities.
• Partner with product owners, commercial business teams, and cross-matrix IT teams to translate business needs into scalable, AI-enabled CRM solutions with clear value outcomes.
• Drive global delivery governance, agile ceremonies, program transparency, cross-geo delivery cadence, milestone predictability, and audit-ready delivery artifacts.
• Communicate risks, issues, and delivery impacts to senior management with actionable strategies, contingency plans, and executive-ready status updates.

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings.
• Flexible Time Off (FTO) without a set accrual limit for eligible U.S.-based exempt employees, subject to manager approval.
• Eleven paid company holidays each year.
• For eligible non-exempt employees, RayzeBio employees, and employees located in Puerto Rico: 160 hours of paid vacation annually for new hires, subject to manager approval, 11 paid company holidays, and 3 optional holidays.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and medical, personal, parental, caregiver, bereavement, or military leaves of absence.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
• Potential eligibility for additional discretionary incentive cash and stock opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior