Senior Manager, Credit Risk

Neo Financial•Calgary, AB

4d•Onsite

About The Position

Neo is looking for a data-driven leader to serve as the Senior Manager, Credit Risk. In this role, you will establish the strategic direction of the Credit Risk Collections function to meet ambitious business goals. You will be responsible for designing and executing robust strategies for delinquent accounts while collaborating closely with Account Management on pre-delinquent initiatives. By leveraging advanced data analytics and mentoring a team of technical experts, you will ensure our lending portfolio remains healthy, reducing credit losses while aligning with Neo’s risk appetite.

Requirements

A minimum of 7 years of senior leadership experience in consumer credit risk, preferably within a fast-growing tech environment.
In-depth knowledge of collections strategies, statistical modeling, and machine learning techniques.
An entrepreneurial leader comfortable making data-driven decisions in the face of ambiguity.
Strong understanding of P&L for consumer lending products and a focus on balancing growth with risk tolerance.
Ability to translate complex data into concise summaries for stakeholders ranging from technical teams to Board members.
Proven experience building, mentoring, and managing high-performing internal teams and external partner networks.

Responsibilities

Oversee the design and execution of collections strategies across the full lifecycle, including early delinquency, late delinquency, and charge-off accounts
Define criteria for risk segmentation, contact channels, and financial solutions (remediation tools) for short- and long-term hardship problems.
Manage the logic and rules within automated systems to make real-time decisions on eligibility and contact strategies.
Identify opportunities to grow and optimize existing products, support new card launches, and provide a risk lens for new lending product development.
Direct, evaluate, and coach a team of collections strategy analysts and technical experts.
Develop the team’s analytical skills to actively monitor portfolio performance and identify emerging trends.
Champion a culture of continuous improvement and act as a change catalyst for new ideas within the organization.
Lead projects to build, validate, and implement custom credit risk scorecards in conjunction with Data Analytics.
Maintain a monthly dashboard of main credit risk KPIs, including roll rates, cure rates, and recovery rates.
Assist in developing credit loss and provisioning forecasting models, including stress testing and scenario analysis.
Act as the primary representative to Neo’s Collections Operations team and external agencies to ensure strategy execution.
Work closely with Product, Tech, Growth, and Finance teams to ensure risk policies align with corporate growth objectives.
Manage relationships with credit risk counterparts at third-party funders to cultivate trust and operational success.
Establish strong controls to ensure zero breaches in area practices and maintain alignment with regulatory requirements.
Organize and oversee detailed test plans to evaluate the impact of new strategies on the cost of credit.