Senior Manager, Credit Risk Learning

BMO • Chicago, IL

2d • $100,000 - $220,000

About The Position

Leads the strategy, design, implementation, and ongoing management of enterprise Credit Risk learning and capability development. Translates Credit Risk strategy, technical standards, emerging capability needs, and business priorities into scalable, role-based learning pathways that build consistent credit knowledge, skills, and judgment across proficiency levels. Provides strategic learning advice to senior stakeholders and drives the learning lifecycle from capability analysis through design, implementation, measurement, and sustainment, balancing enterprise consistency with the needs of different businesses, portfolios, and geographies. Direct Credit Risk, wholesale/commercial banking, lending, or financial-services risk-learning experience is preferred; credit adjudication experience is not required.

The role executes an integrated Credit Risk learning strategy and multi-year roadmap, oversees the learning portfolio and external partners, and establishes measures for learning adoption, capability development, and application. It provides strategic learning partnership and subject-matter expertise, leads strategic and operational initiatives, and advises business groups on learning solutions, resource requirements, communications, change management, and performance improvement. The position operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

The role applies BMO’s Risk Management Framework and Risk Culture, making sound, risk-informed decisions within the approved Risk Appetite and in accordance with applicable policies, laws, and regulations. Broader work or accountabilities may be assigned as needed.

Requirements

• Typically 7+ years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Adult Learning accreditation required.
• Experience designing, developing, and delivering learning strategies and programs.
• Seasoned professional with a combination of education, experience, and industry knowledge.
• Expert-level verbal and written communication skills.
• Expert-level analytical and problem-solving skills.
• Expert-level influence skills.
• Expert-level collaboration and team skills, with a focus on cross-group collaboration.
• Ability to manage ambiguity.
• Expert-level data-driven decision-making skills.

Nice To Haves

• MBA or Master of Education preferred.
• Direct Credit Risk, wholesale/commercial banking, lending, or financial-services risk-learning experience preferred.

Responsibilities

• Execute an integrated Credit Risk learning strategy and multi-year roadmap aligned with enterprise and business priorities.
• Identify opportunities to simplify, reuse, and scale learning while maintaining appropriate role, portfolio, and business relevance.
• Partner with Credit Risk and business stakeholders to translate capabilities, skills, and proficiency expectations into learning pathways, assessments, and development solutions.
• Oversee the end-to-end Credit Risk learning portfolio, including pilots, enhancements, deployment, lifecycle management, and sustainment.
• Connect curriculum, skills, proficiency, and applied workplace performance to support role readiness and continued development.
• Establish measures for learning adoption, capability development, and application; provide regular insights and recommendations to senior stakeholders.
• Use assessment, learner, stakeholder, and program evidence to improve learning solutions and inform future investment priorities.
• Provide strategic oversight of external partners supporting the Credit Risk portfolio, including quality, relevance, value, and content maintenance.
• Lead stakeholder, communication, adoption, and reinforcement strategies for significant Credit Risk learning initiatives.
• Ensure learning solutions remain current as capability needs, business requirements, and Credit practices evolve.
• Act as a strategic learning partner and identify longer-term, high-leverage, innovative curricula for key jobs.
• Network with industry contacts as appropriate to gather competitive insights and best practices.
• Lead the design, development, and management of effective learning and performance-focused solutions, including needs assessment, learning strategy, program design, and delivery-method selection.
• Influence and negotiate to achieve business objectives.
• Manage resources and lead strategic initiatives to deliver business and financial goals.
• Develop business cases by identifying needs, analyzing potential options, and assessing expected return on investment.
• Recommend business priorities, advise on resource requirements, and develop roadmaps for strategic execution.
• Conduct independent analysis and assessment to resolve strategic issues; act as a prime subject-matter expert for internal and external stakeholders.
• Collaborate across BMO on communications strategies and consistent messaging to influence or change behaviour.
• Lead operational programs and adapt execution as needed to ensure quality.
• Develop solutions and recommendations based on business strategy and stakeholder needs; advise assigned business groups on implementation.
• Assess performance gaps and recommend solutions to business or group leaders, including high-value learning deliverables and methods at appropriate cost.
• Collaborate with internal and external stakeholders to provide business context in the design, development, and implementation of relevant learning programs delivered through various channels.
• Identify emerging issues, trends, and needs to inform business strategies and decisions.
• Build effective relationships with internal and external stakeholders and support strategic initiatives in collaboration with them.
• Build change-management plans and lead or participate in readiness assessments, planning, execution, evaluation, and sustainment.
• Lead or participate in communication planning, develop tailored messaging, and identify appropriate distribution channels.
• Analyze data and information to provide learning and development insights and recommendations.
• Monitor and track performance, address issues, and design and produce regular and ad-hoc reports and dashboards.
• Apply expertise and creative thinking to complex, non-routine, ambiguous situations and implement changes in response to shifting trends.
• Apply the Risk Management Framework and Risk Culture, make sound risk-informed decisions within approved Risk Appetite, protect bank assets, and adhere to applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on the position’s pay type.
• BMO provides training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior