Senior Manager, Credentialing & Training Program Development

National Apartment Association•Arlington, VA

9d•Hybrid

About The Position

The Senior Manager of Credentialing & Training Program Development is responsible for developing, planning, and executing new and existing programs and activities, primarily training and curriculum development for NAA Education Institute’s assessment-based certificate programs. This includes maintenance and administration of the delivery of NAAEI core assessment-based certificate program curriculum and assessment content, developing and implementing content updates, and reviewing processes to ensure program relevancy. The role involves the development and delivery of programs’ curricula, training course content, virtual activities such as webinars, online courses, and reference materials. It also includes managing volunteer teams to maintain credential program assessment cycles and managing NAAEI’s instructor training programs, such as the Instructor Audit Program, Advanced Facilitator Training, and the NAAEI Faculty Program. Additionally, the role is responsible for the development and implementation of sales plans for National Training and Corporate Training programs and supporting general NAAEI marketing efforts.

Requirements

4-5 years progressive professional responsibility for management and administration of education programs, including curriculum development and demonstrated knowledge of continuing education standards.
Bachelor’s degree in a related field.
Experience with certification or certificate programs a plus.
Ability to effectively collaborate internally and externally to achieve program goals.
Excellent written, oral, visual communication and presentation skills.
Ability to effectively communicate with a wide variety of audiences.
Ability to manage multiple tasks simultaneously and ensure timely and accurate results.
Experience with virtual meeting software applications such as Microsoft Teams and Zoom.
Ability to travel out of state and overnight 2-3 times per year.

Responsibilities

Identify and develop instructional strategies, materials, and technology to produce high-quality, adult learning products.
Manage the design, development, review, and pilot test process for online learning programs developed internally and those outsourced.
Coordinate with internal organizational teams to track legislative, regulatory, legal, and operational changes that impact training content.
Track and evaluate program content based on learner feedback.
Manage production schedules for both in-house development and outsourced projects, coordinating with both internal teams and external partners to ensure on-time product delivery.
Work with subject matter experts to manage reviews, updates, and development of NAAEI designation program components, including training and assessment content.
Work with online training development vendors to ensure deliverables and timelines are communicated and implemented to meet organization goals.
Create, prioritize, and maintain a virtual activity production schedule.
Review and edit new curricula and online training.
Manage the post-production and archiving of recorded events.
Manage volunteer teams to update assessment items on production schedules.
Manage production schedules for the maintenance of assessment items and the item database.
Develop and implement Instructor Training for beginner, intermediate, and advanced levels of instruction that aligns with NAAEI goals and objectives.
Develop and implement recruitment programs for Instructors, including the speaker showcase program.
Oversee Advanced Facilitator Program and Faculty Program, including coordination and communication with vendors, instructors, students, and NAA Affiliate partners, logistics, and scheduling.
Track related expenditures.
Manage registrations and payments.
Develop marketing content for Affiliates and website.
Manage the list of students completing the Advanced Facilitator Training program.
Track engagement and volunteer hours associated with completing the NAAEI Faculty program.
Prepare and send communications to NAAEI Faculty, including a quarterly newsletter.
Support NAAEI Joint Curriculum Development & Program Administration Committee.
Serve as liaison to CAMT Advisory Group and Instructor Advisory Group.
Other duties as assigned.