Senior Manager, Content Strategy (Agentic AI) US / Canada Remote
About The Position
At Autodesk, we do what no other company can: we help our customers design and make anything. The Experience Foundations team at Autodesk plays a critical role in designing the experiences that make that mission a reality, especially in this transformative moment where seamless digital experiences and AI-powered innovation will empower customers and teams to achieve meaningful outcomes faster. Within the Experience Foundations team for AEC (Architecture, Engineering, and Construction), we are seeking a Senior Manager of Content Strategy to lead content strategy, the learning experience, and conversational design for Autodesk's agentic experience for a VP-led AI initiative. Reporting to the Senior Director of Content Strategy, this role will shape how content helps customers navigate complex and increasingly interconnected workflows across various products, understand product value for daily needs, and complete meaningful tasks across digital experiences and AI-powered interactions. As a senior leader, this person will define the content strategy direction for our agentic experience, including defining the appropriate personality, creating tone and voice frameworks, mapping the experience to critical user journeys, and establishing scalable practices, quality standards, and evaluation methods. They'll partner closely with Design, Product, Engineering, Research, and Operations to ensure content experiences are clear, cohesive, human-centered, effective, and ideally spark joy. This role will be instrumental in positioning content as a strategic lever to elevate the customer experience, drive product innovation and adoption, and create trust and transparency in a way that drives usage for better business outcomes. This moment requires us to work in new ways—using AI internally to improve how we operate, make decisions, and deliver experiences, while also building trusted AI capabilities that help our customers automate repetitive work, accelerate creativity, and unlock smarter, more connected workflows. To deliver on our vision, we need exceptional contributors and leaders who are curious, adaptable, customer-focused, and excited to help shape the future of work at Autodesk.
Requirements
- 12+ years of experience in content strategy, UX writing, content design, conversation design, or related experience design disciplines
- 5+ years of people management experience leading and developing high-performing content strategy teams
- Demonstrated experience designing or leading agentic and conversational experiences, including AI-assisted, chatbot, assistant, or guided interaction models
- Proficiency with AI tools and workflows, and sound judgment in applying them to content creation, iteration, and governance
- Proven experience shaping content strategy for complex product ecosystems, digital experiences, or enterprise software environments
- Strong expertise in content design principles, information clarity, content systems, and customer-centered writing for product experiences
- Track record of influencing cross-functional partners and driving alignment across Design, Product, Engineering, and Research
- Strong systems thinking and the ability to connect content decisions across end-to-end journeys, platforms, and customer touchpoints
- Excellent communication and storytelling skills, with the ability to present strategy, rationale, and recommendations to senior stakeholders
- Experience using research, metrics, and qualitative insights to evaluate content effectiveness and improve customer outcomes
- Commitment to accessibility, inclusive language, and building trusted customer experiences
- Bachelor’s degree in English, Communications, Human-Computer Interaction, Design, Journalism, or a related field, or equivalent practical experience
Nice To Haves
- Experience in the AEC industry
- Passion for applying product design, AI, and content strategy to empower designers, makers, and builders
Responsibilities
- Manage a new team, including content strategists, learning experience designers, and conversation designers, to set and execute the content strategy for the AI-powered, agentic experiences for customers across interconnected products
- Lead, coach, inspire, and grow the new team, fostering a tight-knit culture, high standards, innovation, experimentation, and strong collaboration
- Define a clear vision for how content meets user needs, supports their business goals, reduces friction, and improves collaboration, comprehension, confidence, and task success
- Build and evolve scalable frameworks, standards, evaluation methods, and governance for UX content, conversation design, terminology, voice, tone, and content quality
- Partner closely with Design, Product, Engineering, Research, Analytics, and Operations to ensure content is integrated early and effectively into the product development process
- Guide the design of conversational experiences that are useful, trustworthy, context-aware, and aligned with Autodesk’s AI-forward product direction
- Establish operating rhythms and cross-functional processes that enable high-quality content decisions without creating unnecessary overhead
- Use customer insights, research findings, data, and business context to prioritize content opportunities and inform strategic decisions
- Ensure consistency and continuity across customer user journeys, surfaces, and interaction models, including traditional UX, guided flows, and conversational interfaces
- Drive alignment with senior stakeholders by translating ambiguous needs into clear plans, priorities, and measurable outcomes
- Champion accessibility, inclusivity, and plain-language principles across all content experiences
- Continuously improve tools, methods, and AI-enabled ways of working that strengthen content quality, speed, and impact at scale
- Collaborate with content strategy and design managers across AEC's product teams to ensure product-specific considerations are accounted for and create cohesion across the product ecosystem
Benefits
- From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
- Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
