Senior Manager - Enterprise Agentic Search Content
About The Position
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth. The Manager of Enterprise Agentic Search Content will translate enterprise strategy into scalable execution—building content systems, driving cross-functional alignment, and enabling teams across the organization to deliver high-quality, machine-readable, and trusted content experiences. This is a highly collaborative role at the intersection of content, AI, search, and customer experience. You will partner with teams across marketing, product, UX, analytics, technology, and governance. Why this role matters As AI transforms how customers discover and engage with brands, content must evolve to be structured, trusted, and machine-readable. In this role, you will help operationalize a cutting-edge enterprise content strategy—ensuring American Express delivers consistent, high-quality experiences across AI-powered ecosystems while maintaining the governance and trust expected of a global financial services leader.
Requirements
- Experience in content strategy
- Experience in AI
- Experience in search
- Experience in customer experience
- Ability to build content systems
- Ability to drive cross-functional alignment
- Ability to enable teams
- Ability to deliver high-quality, machine-readable, and trusted content experiences
- Ability to partner with marketing, product, UX, analytics, technology, and governance teams
- Ability to operationalize a cutting-edge enterprise content strategy
- Ability to ensure consistent, high-quality experiences across AI-powered ecosystems
- Ability to maintain governance and trust
Responsibilities
- Translate enterprise strategy into scalable execution
- Build content systems
- Drive cross-functional alignment
- Enable teams across the organization to deliver high-quality, machine-readable, and trusted content experiences
- Partner with teams across marketing, product, UX, analytics, technology, and governance
- Operationalize a cutting-edge enterprise content strategy
- Ensure American Express delivers consistent, high-quality experiences across AI-powered ecosystems
- Maintain the governance and trust expected of a global financial services leader
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
