Senior Manager - Content Practice Leadership
About The Position
Adobe Professional Services is seeking a senior leader to drive the next phase of growth, transformation, and operational excellence across our Content & Commerce practice. This role is responsible for the leading delivery business for Content & Commerce with lens to take accountability in Customer, Business, People and Practice management. Success requires the ability to create clarity, urgency, accountability, and executive confidence while operating in a fast-moving environment undergoing significant business and technology transformation. The ideal candidate is not simply a delivery leader, but a business leader who can translate strategy into execution, drive organizational effectiveness, improve customer outcomes, and build a culture of ownership and accountability.
Requirements
- Proven experience leading consulting, professional services, customer success, or delivery organizations.
- Demonstrated success leading through ambiguity, organizational change, and business transformation.
- Strong executive communication and stakeholder management skills.
- Ability to influence and drive accountability across organizations without relying on formal authority.
- Experience managing customer escalations and complex stakeholder environments.
- Strong business acumen with the ability to connect operational decisions to customer and business outcomes.
- Demonstrated ability to create urgency, maintain momentum, and drive execution across teams.
- Excellent coaching, leadership, and talent development capabilities.
Nice To Haves
- Experience with Adobe Experience Cloud, AEM, Edge Delivery Services (EDS), or related Content Management platforms.
- Experience leading content, digital experience, customer experience, or consulting practices.
- Familiarity with modern delivery methodologies, AI-assisted delivery, and organizational transformation initiatives.
Responsibilities
- Lead practice-level initiatives focused on quality, operational excellence, customer outcomes, and business performance.
- Drive organizational transformation, change adoption, and continuous improvement initiatives.
- Establish clear priorities and ensure execution against strategic objectives.
- Create visibility into business health, risks, opportunities, and performance trends.
- Develop and communicate recommendations to senior leadership regarding practice priorities and investments.
- Serve as a senior leader during customer escalations and critical account situations.
- Drive proactive risk identification, mitigation planning, and customer confidence.
- Partner with Sales, Customer Success, Product, Engineering, and Delivery organizations to improve customer outcomes.
- Establish a culture focused on prevention rather than recovery.
- Drive consistency, governance, and accountability across the practice.
- Improve delivery quality, predictability, utilization, and operational performance.
- Ensure appropriate inspection, measurement, and follow-through of key initiatives and customer engagements.
- Identify inefficiencies and implement scalable improvements.
- Lead, coach, and develop managers and senior consultants.
- Build leadership depth and succession plans across the practice.
- Foster a culture of ownership, accountability, collaboration, and continuous learning.
- Drive performance management, career development, and talent planning.
- Partner with Product, Engineering, Sales, and Practice leadership to ensure delivery readiness for evolving offerings.
- Provide perspective and input on delivery models, customer adoption, enablement, and operational scalability.
- Help shape repeatable frameworks, methodologies, and best practices.
Benefits
- comprehensive benefits programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
