FLEX Senior Manager, Content Creation and Management

Marriott•Bethesda, MD

7h•Hybrid

About The Position

This is a temporary role. The Senior Manager, Content Creation and Management, supports day-to-day execution of the Change Management and Communications workstream for the Business Transformation Office’s (BTO) portfolio of projects. This role is a hands-on contributor responsible for creating and publishing content, executing communications through Salesforce Marketing Cloud, maintaining communications tools and governance standards and coordinating editorial workflows that help operations audiences receive clear, accurate and timely information. The Senior Manager develops email and digital content for the BTO’s Salesforce Marketing Cloud and web products, maintains and creates distribution lists in Salesforce Marketing Cloud, administers user roles in the communications portal and monitors and responds to ticket inquiries related to communications tools, access and publishing support. This role partners closely with internal stakeholders across disciplines, including Deployment and Learning, to ensure communications are consistent, on brand and delivered on schedule. This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders.

Requirements

4-6 years’ experience in communications – ideally in the hospitality industry – demonstrating a pattern of exceptional performance
4-year degree from an accredited university in Communications or related major OR 8-10+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance.
Experience developing and deploying communications through enterprise tools, including email platforms and intranet or portal environments.
Experience with Salesforce Marketing Cloud or a similar email marketing platform, including distribution list management and basic reporting.
Demonstrated ability to write clear, concise, logically structured business communications for diverse audiences.
Experience supporting editorial processes such as content intake, version control, approvals, calendars and publishing standards.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers).
Mathematical Reasoning - Adds, subtracts, multiplies or divides quickly, correctly and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Nice To Haves

Experience supporting global or multi-region communications is a plus.
Experience with website content creation and content management systems is a plus
Experience supporting transformational change efforts, large-scale deployments or operational communications is a plus.

Responsibilities

Produce, edit and publish operations-facing communications across Marriott and BTO-specific channels following established standards, templates and review workflows.
Maintain communications tools and associated governance, including Salesforce Marketing Cloud and the communications portal.
Support editorial planning and execution by coordinating intake, reviews, approvals, scheduling and readiness for distribution.
Monitor communications-related tickets, respond within established service levels and escalate issues appropriately.