Senior Manager, Consumer Insights FEI - NA Family Care

Kimberly-Clark • Chicago, IL

11d • $140,320 - $173,360 • Hybrid

About The Position

Kimberly-Clark is seeking a Senior Manager of Front-End Innovation within Consumer Insights & Analytics for its North American Family Care business. The role supports the Kleenex, Cottonelle, Scott, and Viva brands and is based at the Chicago Commercial Center, using a flexible work model that blends remote work with intentional in-person collaboration.

The successful candidate will use quantitative and qualitative research, behavioral science, and design thinking to develop a 360-degree understanding of consumers and inform growth-oriented decisions. They will apply consumer insights to create innovative products and experiences, build strong relationships with stakeholders and cross-functional partners, and develop the capabilities of colleagues by sharing best practices. The role includes up to 10% travel.

This is a regular, full-time employee position. It is available to local candidates already authorized to work in the role’s country; relocation support is not provided. Compensation is a base salary range of $140,320–$173,360 USD, with eligibility for a target bonus, overtime pay, and a comprehensive benefits suite.

Requirements

• Bachelor's degree.
• At least 7 years of experience in consumer insights.
• Expertise in front-end innovation, including conducting behavioral science experiments and leading, designing, executing, and reporting primary market research for early-stage projects.
• Deep understanding of integrating primary and secondary consumer research, syndicated research, positioning and communication development, and strategic business analysis into business, innovation, and marketing strategies.
• Experience with consumer insight methods including segmentation, need states, concept and product development and validation, test-and-learn approaches, design and packaging testing, and creative optimization.
• Strong track record of translating insights into brand strategy and innovation priorities.
• Ability to work effectively with all levels of business management.
• Ability to coach others and build organizational talent in market research and strategic thinking, especially in AI adoption and utilization.
• Ability to integrate data from varied sources to provide clarity and direction to multifunctional teams.
• Strong influencing skills and ability to shape strategic direction.
• Excellent written and verbal communication skills.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Partner with cross-functional teams to identify business issues, research objectives, and hypotheses related to brand needs.
• Develop learning plans to evaluate hypotheses, explore research methodologies, draw relevant inferences, and recommend business opportunities.
• Synthesize, interpret, and apply data to establish facts and develop insights about categories, consumers, and innovation pathways.
• Manage marketing research and analytics projects, including external suppliers, to ensure accurate, timely, and cost-efficient execution.
• Uncover insights in an agile business environment to drive iterative innovation, including through AI-based tools.
• Apply behavioral understanding to brand building and serve as a functional expert in consumer practices and research methodologies.
• Build knowledge of the business, consumers, and markets, and apply innovative consumer methodologies to strengthen insights.
• Build relationships with stakeholders and collaborate with brand strategists, engineers, designers, and other cross-functional partners.
• Coach others and share best practices to develop organizational talent in market research and strategic thinking, particularly in AI adoption and use.

Benefits

• 401(k) and Profit-Sharing plan
• Target bonus eligibility
• Overtime pay
• Comprehensive benefits suite
• Flexible work model combining remote work with intentional in-person collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Senior