Senior Manager, Consumer Compliance

TabaPay•Palo Alto, CA

20d

About The Position

The Senior Manager, Consumer Compliance is TabaPay’s primary subject matter expert for consumer compliance and provides independent Second Line oversight of consumer compliance risk across the enterprise, with particular responsibility for TabaBank’s consumer banking products and activities. Reporting to the Chief Compliance Officer, this role builds, implements, and maintains the Consumer Compliance Program as a core component of the enterprise Compliance Management System (CMS), providing regulatory guidance, oversight, monitoring, testing, and independent challenge throughout the consumer product lifecycle. The immediate priority is supporting TabaBank’s consumer deposit products and ensuring the Consumer Compliance Program is operational before product launch and TabaBank’s first consumer deposit transaction. The initial program focuses on deposit products rather than consumer lending, consistent with the current product strategy and regulatory commitments.

Requirements

At least 7 years of consumer compliance experience in banking, fintech, payments, or regulated financial services.
Strong experience with consumer deposit compliance and bank Compliance Management Systems.
Deep working knowledge of Regulation E, Regulation CC, Regulation DD, UDAAP, Regulation P/GLBA, consumer privacy, complaint management, marketing and advertising, and deposit servicing requirements.
Experience with compliance risk assessments, monitoring and testing, regulatory change management, and issue remediation.
Experience advising Product, Operations, Marketing, and Technology teams on regulatory requirements.
Experience supporting bank regulatory examinations, audits, or independent compliance reviews.
Strong regulatory judgment and ability to translate complex requirements into clear, practical guidance.
Strong written, analytical, communication, and stakeholder-management skills.

Nice To Haves

Experience at a national bank, federally regulated bank, sponsor bank, fintech bank, or payments-focused financial institution.
Experience interacting with the OCC, Federal Reserve, FDIC, CFPB, or state banking regulators.
Experience building or enhancing a Consumer Compliance Program or CMS.
Experience with digital banking and third-party-enabled consumer deposit products.
CRCM or comparable consumer compliance certification.
Bachelor’s degree or equivalent professional experience.

Responsibilities

Serve as the primary subject matter expert for federal and state consumer protection requirements.
Maintain and continuously enhance the Consumer Compliance Program within the enterprise CMS.
Provide independent Second Line oversight and credible challenge of First Line consumer compliance activities.
Lead consumer compliance risk assessments and maintain regulatory applicability and requirements mapping.
Monitor regulatory developments and translate changes into actionable requirements for policies, procedures, controls, disclosures, training, and business processes.
Identify, escalate, and support remediation of material consumer compliance risks and issues.
Provide Second Line oversight of TabaBank’s consumer deposit products, including requirements related to Regulations E, CC, DD, and P/GLBA; UDAAP; consumer privacy; deposit disclosures, fees, and servicing; marketing and advertising; error resolution and disputes; complaint management; dormancy and escheatment; and applicable state consumer protection requirements.
Partner with Product, Operations, Marketing, Technology, Legal, Risk, and other stakeholders to incorporate consumer compliance requirements into products and processes.
Review new products, material changes, fees, disclosures, marketing, customer communications, and servicing practices before implementation.
Assess UDAAP and potential consumer-harm risks throughout the product lifecycle and provide practical regulatory guidance.
Develop and execute risk-based Second Line monitoring and testing across consumer products and regulatory requirements.
Oversee consumer compliance aspects of complaints and third-party and affiliate activities; analyze complaint trends for systemic issues, UDAAP concerns, or potential consumer harm.
Document findings, identify root causes, escalate material issues, independently challenge remediation, and assess whether corrective action or consumer restitution is appropriate.
Develop and maintain consumer compliance policies, standards, guidance, and training.
Support regulatory examinations, audits, and independent compliance reviews, and maintain examination-ready evidence of program effectiveness.
Develop consumer compliance metrics and reporting and support the CCO in reporting material risks, monitoring results, complaint trends, regulatory developments, and remediation status to senior management and Board-level governance.