Senior Manager, Congress Operations

Amgen•Thousand Oaks, CA

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. The Senior Manager, Congress Operations (Logistics & OL Engagement Scheduling) provides operational leadership for Global Congress execution, ensuring delivery against established strategies, governance framework, and operating models. This role leads the integrated execution for Congress Logistics and Opinion Leader (OL) Engagement scheduling, supporting both Commercial and Medical functions across therapeutic areas. The Senior Manager leads a small team, supports governance frameworks, oversees consolidated budgets, and ensures compliant, high-quality, and scalable execution across US and OUS congress programs. Operating with a high degree of autonomy, this leader translates business strategy into consistent, high-quality execution across logistics and OL engagement operations that elevate congress presence, optimize stakeholder experience, and drive measurable business impact.

Requirements

Doctorate degree & 2 years of congress management experience OR Master’s degree & 4 years of congress management experience OR Bachelor’s degree & 6 years of congress management experience OR Associate’s degree & 10 years of congress management experience OR High school diploma/GED & 12 years of congress management experience

Nice To Haves

8–12 years of experience in pharmaceutical or biotech congress operations.
Demonstrated leadership of global or multi-region congress portfolios.
Experience supporting both Commercial and Medical congress execution.
Deep knowledge of compliance standards for commercial-supported congresses.
Advanced financial acumen, including large-scale forecasting and ROI analysis.
Experience executing within scalable operating models and driving continuous improvement.
Strong executive communication and influence skills.
Advanced proficiency in congress management technologies (SAP, Workday, Cvent, CRM platforms, analytics tools).

Responsibilities

Operationalize and execute the integrated Logistics & OL Engagement Scheduling operating model across global congresses.
Ensure adherence to standardized governance frameworks, policies, workflows, and execution standards across US and OUS teams.
Align congress execution with brand objectives and priorities while maintaining a compliance-first approach.
Execute against defined long-range capability roadmap (technology enablement, vendor strategy, resource scaling) and provide input for continuous improvement.
Provide execution insights and recommendations to inform prioritization and planning decisions.
Provide executive-level oversight for Tier 1 congresses and selected Tier 2 programs across regions and therapeutic areas.
Ensure seamless integration of logistics execution (housing, sourcing, contracting, onsite management) and OL engagement scheduling operations.
Oversee global timelines, workflow standards, and readiness planning across agencies and internal stakeholders.
Serve as primary escalation point for high-impact operational, financial, or compliance issues.
Directly manage and develop a team responsible for Congress Logistics and OL scheduling execution.
Set team priorities, allocate resources across Tier 1 and Tier 2 congress portfolio, and ensure balanced workload distribution.
Provide performance coaching, development planning, and succession readiness.
Foster a culture of accountability, collaboration, innovation, and operational excellence.
Own onboarding and training of Global Congress team members on Logistics and OL engagement processes, standards, systems, and ways of working to ensure consistent, compliant execution across regions.
Own consolidated global congress logistics and OL engagement budgets across portfolio.
Lead large-scale budgeting, forecasting, and financial reconciliation efforts.
Execute vendor strategy including contract negotiation, performance management, SLA governance, and cost optimization.
Analyze financial and operational data to identify efficiency opportunities and improve ROI.
Partner with Finance and Procurement to ensure financial transparency, forecasting accuracy, and adherence to enterprise systems.
Ensure adherence to enterprise standards for OL engagement scheduling, meeting room allocation, and engagement flow strategy.
Ensure consistent execution, documentation, and data integrity across therapeutic areas.
Monitor OL engagement metrics, utilization trends, and funding alignment.
Integrate OL scheduling strategy into broader congress logistics planning to optimize experience and efficiency.
Ensure adherence to SOPs, playbooks, and governance structures supporting global congress operations.
Ensure adherence to internal policies, industry regulations, transparency reporting requirements, and audit readiness.
Proactively identify financial, operational, and compliance risks (e.g., attrition, cancellation exposure, scheduling conflicts) and implement mitigation strategies.
Lead inspection readiness and continuous improvement initiatives.
Oversee collection and analysis of congress performance metrics (attendance, OL engagement, spend, utilization, ROI).
Develop executive dashboards and portfolio-level summaries for senior leadership.
Present quarterly performance insights and risk assessments.
Provide data-driven insights to support strategic investment decisions and operating model improvements.

Benefits

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

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