Senior Manager, Community Policy
About The Position
Airbnb’s Community Policy team creates and evolves principled policies that establish rules for hosts and guests. The team addresses complex Trust & Safety challenges through research and stakeholder collaboration, and develops policies and accessible enforcement guidance that can support the community at scale. The Senior Manager, Community Policy partners with stakeholders across Airbnb to support strategic objectives and lead policy development in anti-discrimination and safety. The role addresses real-world harms, promotes fair treatment of hosts and guests, and collaborates with operations, legal, business, design, and product teams. The policies developed in this role shape how Airbnb’s hosts and guests experience the platform. This US-remote-eligible position may involve occasional work at an Airbnb office or attendance at offsites, as agreed with the manager. The employee must live in a state where Airbnb, Inc. has a registered entity. The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits.
Requirements
- 10–15+ years of experience in a Policy, Legal, or Trust and Safety role.
- Prior policy leadership addressing discrimination and safety issues in a complex international setting.
- Thoughtful business judgment and strategic thinking, with the ability to work well under pressure.
- Exceptional writing and communication skills.
- Demonstrated critical thinking, research, and analysis capabilities.
- Strong attention to detail.
- A record of strong leadership and the ability to independently manage a portfolio of challenging issues.
- Fluency in data analysis and leading data-driven decision-making.
- Deep understanding of the end-to-end policy process and how to influence policy delivery.
- Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration.
- Ability to explain and simplify complex information for others.
Responsibilities
- Own policies affecting trust in Airbnb, particularly in anti-discrimination and safety.
- Lead policy development and draft clear, scalable policy frameworks aligned with company priorities.
- Build and maintain relationships with cross-functional stakeholders, including Operations, Legal, Anti-Discrimination and Equity, Public Policy, Product, Communications, and Supply.
- Act as a trusted policy partner who helps cross-functional teams move forward.
- Guide policy operationalization with cross-functional stakeholders.
- Use data, research, and community insights to evaluate existing policies, identify opportunities, and drive revisions proactively.
- Serve as a subject matter expert and provide policy guidance for time-sensitive escalations, including those from Operations and company leadership.
Benefits
- The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
