Senior Manager, Community Connections - KIVI

The E.W. Scripps Company•Boise, ID

7d•Onsite

About The Position

KIVI in Boise, Idaho, is hiring a Senior Manager, Community Connections to serve as the station’s primary liaison to community members, organizations, and local conversations. The role builds trusted relationships, identifies emerging issues, and turns community insight into meaningful action that informs station decisions, journalism, partnerships, and audience engagement. The position leads the strategy and execution of community engagement across the market, including public forums, town halls, public-service initiatives, educational programs, and other activities. Working with News, Sales, Marketing, Operations, station leadership, and community partners, the Senior Manager coordinates engagement efforts, oversees event logistics, measures effectiveness, shares best practices, and advises leadership on community needs and opportunities. The role also ensures timely, professional responses to audience inquiries and sensitive community concerns.

Requirements

Generally, 7+ years of progressively responsible experience in community engagement, journalism, nonprofit leadership, communications, public affairs, partnership development, government relations, or related fields.
Exceptional relationship-building and networking skills.
Strong community listening skills and ability to recognize emerging issues and opportunities.
Strategic thinking and judgment, with ability to translate insight into action.
Strong facilitation, public speaking, writing, and presentation skills.
Ability to influence across News, Sales, Marketing, Operations, and community organizations.
Strong project management and organizational skills.
Empathy, cultural awareness, diplomacy, discretion, and integrity.
Ability to work independently and adapt to change.
Proficiency with Microsoft Office, CRM/community relationship platforms, and collaboration tools.
Strong customer-service mindset, conflict-resolution skills, and sound judgment when responding to audience questions, concerns, and sensitive community issues.

Nice To Haves

BS/BA in a related discipline or equivalent years of experience preferred.

Responsibilities

Build and maintain relationships with community stakeholders to understand emerging issues, priorities, and opportunities.
Gather, analyze, and communicate community insights to station leadership, newsroom teams, and partners to inform decisions and coverage.
Partner with News to identify story opportunities, connect journalists with trusted sources, and support audience engagement across community channels.
Serve as the station’s primary community liaison, developing relationships with civic, nonprofit, business, educational, and government organizations.
Represent the station throughout the community and develop partnerships that create long-term value and impact.
Ensure professional communication with community members, partners, and stakeholders, and ensure audience inquiries are acknowledged, routed, and resolved in a timely manner.
Lead planning and execution of forums, town halls, public-service initiatives, educational programs, and other community engagement activities.
Work with News, Sales, Marketing, and station leadership to create opportunities that strengthen audience relationships and community impact.
Oversee event logistics, stakeholder coordination, and effectiveness measurement to ensure engagement activities are inclusive, relevant, and impactful.
Develop and execute a market-wide community engagement strategy aligned with station and regional priorities.
Advise station leadership on community needs, emerging issues, and opportunities to strengthen trust and local impact.
Lead and coordinate cross-functional community engagement efforts, share best practices, track outcomes, and develop team capabilities.