Senior Manager, Commercial

JFK International Air Terminal LLC•New York, NY

3d•$140,000 - $160,000•Onsite

About The Position

The Senior Manager, Commercial is responsible for food & beverage, lounges & passenger services at Terminal 4; specifically identifying opportunities and implementing initiatives to deliver growth and income by meeting passenger expectations, working closely with business partners, and delivering initiatives to improve passenger satisfaction. Other responsibilities include developing, analyzing, negotiating, implementing, and monitoring business plans, proposals, contracts, leases, and agreements with current and potential business partners. This role works closely with the Vice President, Customer Experience & Commercial, and requires a high degree of business acumen, initiative, operational excellence, and leadership.

Requirements

7 years of commercial/concessions management experience in an airport or real estate /mixed-use retail environment, preferably in the F&B, lounges and passenger services development.
Bachelor’s degree required
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
Retail, multi-store, restaurant, and/or food and beverage, high-volume management experience
Management methods, practices, and procedures
Customer service
Federal laws, Federal Aviation Administration (FAA), and Transportation Security Administration (TSA) airport regulations
Proficiency with P & L statements
Marketing and public relations principles
Active learning: Understand the implications of new information for both current and future problem- solving and decision-making
Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Time management: Manage one’s own time or the time of others
Coordination with others: Adjust actions in relation to others' actions
Judgment and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one
Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
Speak: Communicate information and ideas in speaking so others will understand
Comprehend written information: Read and understand information and ideas presented in writing
Write: Communicate information and ideas in writing so others will understand
Recognize problems: Tell when something is wrong or is likely to go wrong
Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns

Nice To Haves

Master’s degree in management, business administration, or a related field (or the equivalent career experience) is strongly preferred
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

Responsibilities

Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4
Develops, implements, and ensures compliance of commercial standards, procedures, systems, and guidelines for Terminal 4
Leads the RFP and leasing process for all food & and beverage, lounges, and services contracts
Monitors contractual terms and anticipates extensions, renewals, or tendering of all food and beverage, lounges, and passenger services contracts
Represents the company’s vision, initiatives, and interests with a focus on delivering superior customer service, innovative concepts, and a sense of place; ensures commercial partners are sufficiently knowledgeable regarding customer service protocols
Develop and implement strategies for optimizing performance with the goal of meeting or exceeding the established KPI performance benchmarks
Accountable for budget and revenue projections of the business categories
Resolves operational and management issues, makes decisions that include multiple perspectives and solves underlying problems
Contributes to the development and implementation of goals based on the annual business plan
Maintains current knowledge of industry trends, opportunities, and challenges
Oversee a direct report, providing guidance, performance feedback, and professional development support to the Manager, Concessions
Other duties as required and assigned by Vice President, Customer Experience & Commercial