Senior Manager, Commercial Services (Manheim Fontana)

Cox Communications • Fontana, CA

7d • Onsite

About The Position

The Sr. Manager role involves a higher level of strategic leadership, oversight, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level.

Requirements

• Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field
• 3+ years’ experience in management or leadership role
• Experience in the automobile industry or the auction business preferred.
• Customer service experience required.
• Proficiency in analyzing data crucial to making informed decisions and achieving operational efficiency required.
• Experience coaching and leading others required.
• Ability to foster productive and professional internal and external business relationships required.
• Strong verbal and written communication skills required.
• Strong interpersonal skills required.
• Strong ability to problem-solve and de-escalate heated situations required.
• Strong organizational skills required.
• Proficient computer software skills necessary.
• Must possess intermediate Microsoft Excel, Word, and Outlook skills.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Vision abilities required include close, distance and depth perception.
• Clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Experience in the automobile industry or the auction business preferred.

Responsibilities

• Manages and provides direction to managers on work volumes, planning, and continuous monitoring of staffing levels to ensure efficiency, work quality, prioritization, and superior customer service.
• Prepares reports for executive leadership, tracking strategic goal accomplishment, and reporting progress to stakeholders.
• Proactively reviews performance data, including financial, sales, and activity reports to monitor and measure departmental productivity and provide strategic and consultative insights to stakeholders.
• Serves as the key point of contact for both internal and external clients, addressing escalations and inquiries.
• Cultivate and maintain positive working relationships with clients, including leadership at all levels, to ensure a superior and positive client experience.
• Develops and recommends solutions for clients that are mutually rewarding using Cox Automotive products, services, and resources.
• Consults with clients on recommended digital sales strategies to post vehicles using Cox Automotive channels.
• Utilizing a deep understanding of the automotive business and clients’ business models, strategically align Cox Automotive’s suite of products and services to ensure client success.
• Strategically lead and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements.
• As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels.
• As a Senior Manager, spearhead the holistic development of the team by conducting in-depth reviews of performance against key indicators, strategically formulating, and executing improvement strategies.
• Simultaneously, foster a high-performing team through strategic recruitment, orientation, training, and supervision.
• Delegate tasks and establish deadlines to optimize team efficiency.
• Take a leadership role in cultivating an employee-oriented company culture, emphasizing quality, continuous improvement, and key employee retention.
• Collaborates with other departments, physical sites, and leadership – ensuring ongoing communication, compliance with legal standards and client SOP, coordination of activities and a high quality of customer service both internally and externally.
• Develop new commercial accounts and increase volume with existing customers through proactive outreach.
• May have oversight of TRA and Specialty functions ensuring positive customer relationships, focus on growth of business, successful sale execution, completion of quality repairs, and appropriate preparation of records for customer accounts.
• May have oversight of the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Work with safety leadership to support all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior