Senior Manager, Commercial Product Member Experience

CVS Health

1d•$67,900 - $199,144•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Sr. Manager, Member Experience is responsible for supporting execution of member experience initiatives for new and enhanced payor-focused products and capabilities. This individual contributor role partners across product, design, marketing, and communications teams to help translate experience strategy into coordinated plans, member-facing communications, journey improvements, and aligned execution. The role is accountable for driving progress across a defined scope of work, helping ensure that member experiences are clear, connected, and consistent across products and interactions. The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location

Requirements

7+ years of experience in customer experience, member experience, digital experience, product experience, communications, and/or completion of General Management Development Program (GMDP) or any Leadership Development Program with related experience
Experience supporting healthcare, payor, digital product, or customer experience initiatives
Ability to translate experience direction into coordinated plans, communication support, and execution activities
Experience working across product, design, marketing, and communications in a matrixed environment
Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
Strong project management, prioritization, and organizational skills
Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
Strong judgment and attention to detail in fast-moving, cross-functional work

Nice To Haves

A practical, execution-oriented mindset
Strong coordination and follow-through across multiple teams
Good judgment in turning direction into organized action
Clear communication and strong attention to detail
Comfort operating independently without formal authority
A strong appreciation for how communications and experience details shape the member journey

Responsibilities

Support execution of member experience initiatives across new and existing payor-focused products and capabilities
Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination