Senior Manager, Commercial Client Lifecycle Fraud Strategy

RBC•Vancouver, BC

1d•Onsite

About The Position

We are seeking a highly motivated fraud leader to help build and operationalize modern fraud controls across commercial banking access channels. Reporting to the Director, Commercial Client Lifecycle and Deposits Fraud Strategy, you will support the design, execution, and optimization of fraud controls across various channels in the client lifecycle journey. This is an opportunity to work on high-impact fraud transformation initiatives involving digital trust, behavioral analytics, authentication modernization, and cross-channel fraud detection. You will balance fraud loss, client experience, operational cost, and risk appetite while serving as a trusted advisor on large-scale transformation initiatives.

Requirements

Deep understanding of the Commercial client lifecycle, from onboarding to enrollment of products, to de-market, and everything in between
5+ years of demonstrable experience in fraud management, onboarding/KYC, financial crimes, commercial banking risk or operational risk
Proven expertise in commercial banking client onboarding, account opening, product enrollment workflows, and associated fraud risks
Hands-on experience designing, implementing, and monitoring risk controls, investigations, analytics programs, and onboarding review processes
Advanced Excel proficiency for fraud analytics, trend analysis, reporting, and data interpretation—demonstrated through complex models and dashboards
Proven track record managing multiple concurrent initiatives and delivering results within fast-paced transformation environments
Excellent written and verbal communication skills with demonstrated ability to influence stakeholders at senior management levels

Nice To Haves

Experience with behavioral analytics, authentication technologies, or fraud monitoring platforms
Knowledge of commercial payment ecosystems and payment fraud typologies
Familiarity with data tools (SQL, Python, SAS, Power BI, Tableau, Alteryx, or equivalent)
Familiarity with API security or host-to-host banking integrations
Exposure to AI/ML fraud detection or fraud intelligence programs
Project management or consulting experience
Vendor Management Experience

Responsibilities

Support fraud strategy execution across commercial onboarding, cheque ecosystems, and client lifecycle activities.
Develop and optimize fraud controls related to fraudulent enrollments and ongoing client eligibility to our products and our channels
Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities.
Support fraud mitigation initiatives involving first-party fraud, mule businesses, synthetic entities, and lifecycle abuse.
Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence and cross-domain detection capabilities.
Support implementation of fraud technologies, analytics platforms, and control modernization initiatives.
Prepare fraud reporting, analytics, executive updates, and control performance insights.
Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams on fraud mitigation initiatives.
Provide senior management with timely updates on fraud loss savings and risk performance.
Conduct data analysis to support business cases for technology or FTE investment.
Work collaboratively in cross-functional squads to optimize the risk balance while managing prioritized backlogs.
Research and assess best-in-class fraud mitigation strategies and technologies.
Lead day-to-day engagement with fraud technology vendors and partners, supporting proof-of-concepts, capability assessments, implementation activities, and ongoing performance management.