Sr Manager, Fraud Strategy - Client Authentication

CIBC•Ontario VIRTUAL, ON

1d•Remote

About The Position

Authentication is the start of every client interaction at CIBC, whether that is self-service in digital or with a CIBC representative in person or on the telephone. Being able to achieve a secure and seamless client experience is critical to CIBC’s strategy to make clients’ ambitions a reality. The Senior Manager Fraud Strategy responsible for Client Authentication will shape the fundamental experience that enables US clients to access their accounts across different lines of businesses. The mandate is broad – you will be working across US digital, in person and telephone channels to create exceptional client journeys. In this role, you will identify key gaps to our existing controls, develop a multi year client authentication roadmap and lead projects to introduce authentication capabilities. You will also serve as an advisor on client authentication roadmaps and standards for other regions.

Requirements

Knowledge and experience in client authentication, fraud management, strategy, and/or delivering technical products/platforms.
Give meaning to data.
Enjoy investigating complex problems, and making sense of information.
Excellent analytical skills with emphasis on data interpretation and risk management.
Embrace and champion change.
Continuously evolve your thinking and the way you work in order to deliver your best.
Act like an owner.
Thrive when you're empowered to take the lead, go above and beyond, and deliver results.
Values matter to you.
Bring your real self to work and live our values – trust, teamwork and accountability.
Experience with the Enterprise Delivery Framework and all deliverables needed to successfully complete a project.
Analytical Thinking
Decision Making
Fraud Controls
Fraud Detection Strategies
Fraud Investigations
Industry Research
People Management
Process Improvements
Reporting and Analysis

Responsibilities

Actively lead and facilitate strategic planning for authentication as a service.
Perform in-depth analysis of relevant information for the purpose of identifying opportunities that improve client experience and reduce fraud losses.
Stay connected with team members to ensure consistency across regions.
Strong project management skills to lead and oversee the successful implementation of projects from initiation through to completion.
Able to think in a structured way when solving problems and organizing work, and can analyze data/situations fully and accurately to guide or reach productive decisions.
Handle balancing and prioritizing a number of tasks to meet deadlines in a fast-paced environment.
Build trust through respect and authenticity that allows you to lead without authority as you work with your partners to meet their deadlines as well.
Translate complex ideas and solutions into simple, tailored language that draws in support and inspires change.
Effectively communicate insights (decision/recommendations) in a concise manner to executive level audiences.
Have a strong understanding of how the organization operates and how various lines of businesses and channels differ in their processes.
Use this knowledge to provide meaningful recommendations and resolve conflicts in a professional and tactful manner.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development